BRITTANY SOUZA
Stuart,FL
Summary
Dedicated professional with a versatile background in family engagement, case management, and child welfare. Proven adaptability in diverse environments, seeking to leverage a customer-centric mindset and expertise in legal compliance, documentation management, and administrative operations. Eager to contribute these skills to roles in Human Resources, Administrative Operations, Training & Development, or Customer Success. Adept at collaborating with cross-functional teams, demonstrating strong multitasking, strategic thinking, and effective communication.
Overview
8
8
years of professional experience
Work History
FAMILY ENGAGEMENT SPECIALIST
ChildNet, Inc.
06.2019 - Current
- Provides comprehensive case management and administrative services to families, including handling multiple incoming calls and strategizing with families to research and address case concerns
- Collaborates with cross-functional teams of service providers, legal staff, educators, and medical professionals to ensure the needs of children are met
- Conducts in-depth research on family history, including mental health, medical, and educational aspects
- Ensures children's safety while meeting legal requirements
- Maintain confidentiality with the utmost integrity
- Meticulously documents employee interactions for compliance purposes
CASE MANAGER
Camelot Community Care
04.2018 - 06.2019
- Managed critical administrative functions, to include attending court hearings, scheduling travel arrangements, and collaborating with law enforcement to ensure seamless processes
- Provided guidance and mentorship to children and families and fostered personal and developmental growth
- Established and maintained clear and open communication channels with various stakeholders
- Identified opportunities to streamline operational processes and contributed to optimized efficiency in tasks
- Acted as a dedicated advocate for children to ensure their needs were met for a caseload of approximately 15
- Partnered effectively with law enforcement and worked collaboratively with external agencies
COACH/ADMINISTRATIVE ASSISTANT
Child Provider Specialist
08.2017 - 04.2018
- Tailored teaching methodologies and developed and executed comprehensive lesson plans to accommodate individual needs, ensuring effective learning experiences for diverse audiences
- Implemented organizational methods to improve efficiency in educational processes
- Proficiently managed documentation in the database, ensuring accuracy and accessibility of educational materials and records
- Handled multiple fast-paced projects concurrently, demonstrating strong organizational and multitasking skills
- Maintained open and effective communication channels with families, addressing queries promptly
- Thrived in a dynamic educational setting, adapting teaching methods and approaches to evolving needs
Education
High School Diploma - General Studies
Piper High School
Sunrise, FL06.2011
Bachelor of Arts [BA] - General Psychology
Florida International University
Miami, FL01.2017
Masters of Forensic Psychology -
National University
Arizona 09.2024
Skills
- Documentation Management
- Legal Compliance
- Administrative Operations
- Client Support
- Legal Administration
- Organizational Skills
- Adaptability
- Negotiation Experience
- Client Communications
- Verbal and Written Communication Skills
- Team Collaboration
- Strategic Thinking
- Intakes and Client Intake
- Customer Relationship Management
- Microsoft Office Suite
- Training & Development
- Customer Success
- Case Management
- Cross-functional Collaboration
- Multitasking
- Effective Communication
- Mentorship
- Advocacy
- Research
- Streamlining Processes
- Proactive Issue Resolution
- Customer-Centric Mindset
- Project Management
- Collaboration with Service Providers
- Database Management
- Critical Administrative Functions
- Developmental Growth
- Intake for Clients
- Legal Assistance
Highlights Of Expertise
- Documentation Management
- Legal Compliance and ability to maintain confidentiality
- Administrative Operations
- Client Support
- Legal Administration
- Organizational Skills
- Adaptability
- Negotiation Experience
- Client Communications
- Verbal and Written Communication Skills
- Client Experience
- Team Collaboration
- Track record of meeting deadlines
- Strategic Thinking
- Intakes and Client Intake
- Customer Relationship Management
Timeline
FAMILY ENGAGEMENT SPECIALIST
ChildNet, Inc.
06.2019 - Current
CASE MANAGER
Camelot Community Care
04.2018 - 06.2019
COACH/ADMINISTRATIVE ASSISTANT
Child Provider Specialist
08.2017 - 04.2018
Masters of Forensic Psychology -
National University
High School Diploma - General Studies
Piper High School
Bachelor of Arts [BA] - General Psychology
Florida International University
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