Brittany Spain
Brooklyn,NY
Summary
Customer service professional with 5+ years of experience adept at resolving inquiries with empathy and professionalism. Demonstrates strong skills in problem-solving, team leadership, and critical thinking, with a proven track record of maintaining high satisfaction rates and streamlining communication processes. Committed to enhancing service quality through efficient problem resolution and meticulous record-keeping, while actively engaging with customers to ensure their needs are met.
Overview
10
10
years of professional experience
Work History
Customer Service
Verizon
12.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
Pharmacy Cashier
Kings pharmacy
09.2018 - 10.2022
- Provided exceptional customer service, boosting client satisfaction rates
- Managed inventory efficiently, reducing stock discrepancies by 20%
- Streamlined prescription processing, improving turnaround time by 30%
- Developed strong relationships with customers, fostering loyalty and repeat business
- Conducted health screenings, promoting wellness and community engagement
- Utilized POS systems effectively, ensuring accurate transactions and reporting
- Collaborated with healthcare providers, enhancing patient care and outcomes
- Maintained compliance with regulations, ensuring a safe pharmacy environment
Customer service representative
Card works Servicing
08.2016 - 05.2018
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Barista
Starbucks
02.2014 - 03.2016
- Trained new baristas, enhancing team efficiency and service speed
- Managed inventory, reducing waste and saving costs by 15%
- Provided exceptional customer service, fostering loyalty and repeat business
- Maintained cleanliness and organization, ensuring a welcoming environment
- Conducted coffee tastings, educating customers and enhancing brand experience
- Collaborated with management on marketing strategies, driving foot traffic
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
Education
High School Diploma -
John Adams High School
Howard Beach, NY01.2014
Skills
- Critical Thinking
- Problem Solving
- Time Management
- Active Listening
- Adaptability
- Customer Engagement
Timeline
Customer Service
Verizon
12.2022 - 03.2024
Pharmacy Cashier
Kings pharmacy
09.2018 - 10.2022
Customer service representative
Card works Servicing
08.2016 - 05.2018
Barista
Starbucks
02.2014 - 03.2016
High School Diploma -
John Adams High School
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid