Brittany Spence
Fayetteville,NC
Summary
I am a highly optimistic, zealous and innovative individual, who is a quick learner, easily trained and possess the ability to work independently as well as part of a team. I possess excellent communication (written, verbal and listening) as well as representational skills. I am focused on quality and customer service. I am able to multitask and successfully operate in a fast paced,team environment. I also possess exceptional listening and analytical skills.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Fayetteville, NC
04.2024 - Current
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Caregiver
Neema Senior Living
Bellevue, WA
09.2023 - 03.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
Crew Member
McDonald's
Fayetteville, NC
06.2023 - 09.2023
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Room Service Server
Loews Miami Beach Hotel
Miami, FL
06.2022 - 09.2022
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Arranged food, utensils and condiments on trays to serve meals with necessary items. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Crew Member
McDonald's
Wisconsin Dells, WI
05.2019 - 08.2019
- I worked as a cashier at the front station and drive thru windows
- Responsible for getting coffee and teas ready for the opening, restocking the needed condiment and preparing orders.
- Assisted the kitchen from time to time to help the flow of the kitchen run smooth
- Aid in the training of new employees
Sales Representative
Dino Citgo 1
Wisconsin Dells, WI
05.2019 - 08.2019
- Running the gas station until my shift was finished which includes restocking the fridge as needed,refill coffee machines, operating the lottery machine,doing checks on cigarette, fridge and bathroom at the end of my shift.
Chef and Waitress
Lillian Restaurant
Kingston, Jamaica
- Lillian Restaurant is located at University of Technology.
- It a restaurant where the students prepare an A la Carte Menu daily to serve lecturers, guests, other member of staff and students.
- Each week new Menus are created and executed by student then they are given a grade base on their task at hand and how well they execute.
- During this time I work on many things both in the kitchen and Dining Room.
Education
High School Diploma -
The Queens School
Kingston Jamaica07-2014
Bachelor of Science - Food Services Management
University of Technology
Kingston JamaicaSkills
- Drive-Thru Operations
- Menu Memorization
- Inventory Restocking
- Beverage Preparation
- Customer Service
- Customer Engagement
- Food Preparation
- Safe Food Handling
- Order Management
- Health Code Compliance
- Food Running
- Clear Communication
- Creativity and Innovation
- Problem-Solving
- Integrity and Honesty
- Time Management
- Safety awareness
- Teamwork and Collaboration
- Team Contributions
- Telephone Etiquette
- Verbal and written communication
- Initiative and Self-Motivation
References
References available upon request.
Timeline
Crew Member
McDonald's
04.2024 - Current
Caregiver
Neema Senior Living
09.2023 - 03.2024
Crew Member
McDonald's
06.2023 - 09.2023
Room Service Server
Loews Miami Beach Hotel
06.2022 - 09.2022
Crew Member
McDonald's
05.2019 - 08.2019
Sales Representative
Dino Citgo 1
05.2019 - 08.2019
Chef and Waitress
Lillian Restaurant
High School Diploma -
The Queens School
Bachelor of Science - Food Services Management
University of Technology
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