Brittany Stachowiak

Lead Key Holder

Dollar General

08.2023 - Current

Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
Spearheaded weekly team meetings focused on reviewing performance metrics, setting goals and addressing any concerns or areas for improvement.
Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
Championed company culture by embodying the core values and serving as a role model to fellow employees.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Trained and supervised new employees to apply best practices in customer service and store operations.
Managed store personnel by delegating tasks and supervising daily operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Streamlined opening and closing procedures as integral member of store staff.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Recommended complementary purchases to customers, increasing revenue.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Monitored customers for signs of security concerns and escalated issues to management.
Created inviting environment for customers by maintaining store organization and cleanliness.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Prioritized helping customers over completing other routine tasks in store.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Developed strong rapport with customers and created positive impression of business.
Used in-store system to locate inventory and place special orders for customers.
Listened to customer needs and desires to identify and recommend optimal products.
Wrapped, boxed and weighed bakery department products.
Performed cash, card, and check transactions to complete customer purchases.

Lead Sales Key Holder

Main Street Mini Mart

01.2020 - 08.2023

Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.

Cashier

Dollar General Market

06.2017 - 06.2019

Summary

Overview

Work History

Lead Key Holder

Lead Sales Key Holder

Cashier

Education

Skills

Timeline

Lead Key Holder

Lead Sales Key Holder

Cashier

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