Knowledgeable Funeral Director/Embalmer accomplished in planning and executing professional services. Understand the needs of loved ones, different types of service plans, and government-mandated documentation. Helps families say goodbye with dignity and support and is also profiecent at applying autopsy and anatomy knowledge to suitably prepare remains for viewings and services. Accustomed to supporting funeral home staff and funeral attendees throughout all facets of preparations and services.
Overview
6
6
years of professional experience
Work History
Embalmer
Oklahoma Mortuary Service
02.2024 - Current
Conform to laws of health and sanitation and ensure that legal requirements concerning embalming are met
Perform special procedures necessary for remains that are to be transported to other states or overseas, or where death was caused by infectious disease
Document procedures and chemicals to be used.
Ensured legal compliance by accurately completing required documentation for each case.
Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
Maintained a thorough understanding of state and federal regulations pertaining to the embalming process, ensuring compliance at all times.
Collaborated with funeral directors to provide seamless service from embalming to burial or cremation.
Minimized risk of workplace injuries through consistent adherence to OSHA guidelines for handling hazardous materials.
Improved overall aesthetics of deceased individuals through meticulous attention to detail during the restoration process.
Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
Established trust and rapport with colleagues across various departments by demonstrating exceptional teamwork and collaboration during challenging cases.
Adhered to health and sanitation laws for all embalming processes.
Achieved optimal preservation results through precise injection of appropriate chemical mixtures based on individual cases.
Sutured incisions with meticulous precision and attention to detail.
Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
Coordinated body preparation and preservation.
Embalmer
Fallon Mortuary
08.2022 - 10.2023
Conform to laws of health and sanitation and ensure that legal requirements concerning embalming are met
Perform special procedures necessary for remains that are to be transported to other states or overseas, or where death was caused by infectious disease
Document procedures and chemicals to be used.
Prepared remains for services, viewings, and cremations.
Ensured legal compliance by accurately completing required documentation for each case.
Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
Collaborated with funeral directors to provide seamless service from embalming to burial or cremation.
Minimized risk of workplace injuries through consistent adherence to OSHA guidelines for handling hazardous materials.
Improved overall aesthetics of deceased individuals through meticulous attention to detail during the restoration process.
Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
Enhanced family satisfaction by providing compassionate and professional embalming services.
Established trust and rapport with colleagues across various departments by demonstrating exceptional teamwork and collaboration during challenging cases.
Adhered to health and sanitation laws for all embalming processes.
Achieved optimal preservation results through precise injection of appropriate chemical mixtures based on individual cases.
Sutured incisions with meticulous precision and attention to detail.
Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
Coordinated body preparation and preservation.
Funeral Director/Embalmer
House of Winn
04.2022 - 08.2022
Consulted with the families of the deceased regarding the final arrangements of the deceased, the nature of the funeral service, the disposition of the remains, funeral costs and prepared obituaries
Answered death calls and arranged for the transfer of the deceased from the place of death to the funeral home
Assisted families in working with Insurance companies to receive death benefits
Prepared legal documents and death certificates, as well as discussed and negotiated pre-arranged funerals with clients
Embalmed, dressed, casketed and applied final cosmetic in preparation for visitations or family viewing.
Funeral Director/Embalmer
Howard-Harris Funeral Services
09.2021 - 04.2022
Consulted with the families of the deceased regarding the final arrangements of the deceased, the nature of the funeral service, the disposition of the remains, funeral costs and prepared obituaries
Answered death calls and arranged for the transfer of the deceased from the place of death to the funeral home
Assisted families in working with Insurance companies to receive death benefits
Prepared legal documents and death certificates, as well as discussed and negotiated pre-arranged funerals with clients
Embalmed, dressed, casketed and applied final cosmetic in preparation for visitations or family viewing.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Served diverse clientele by offering a range of culturally and religiously appropriate services.
Discussed pre-arranged funeral options and explained pricing to clients.
Increased customer retention, skillfully addressing concerns and resolving conflicts.
Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Improved client satisfaction by providing compassionate and personalized funeral services.
Managed financial transactions and record-keeping with accuracy and confidentiality.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Streamlined operations with effective communication between staff, clients, and vendors.
Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
Secured and filed burial permits and made funeral arrangements.
Coordinated transportation logistics for timely arrival of deceased to final resting place.
Communicated with insurance companies to secure death benefits for payment of services.
Dressed bodies and placed in caskets.
Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.
Adhered to health and sanitation laws for all embalming processes.
Account Expert
T-Mobile Call Center
11.2020 - 05.2021
Manage customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
Assist customers in billing, account changes, troubleshooting issues, new product information and complaints using multiple systems
Promptly record thorough notes on actions taken for every call
Set follow up calls with customers
Troubleshoot applications and devices.
Personal Care Assistant
Oakwood Springs
07.2020 - 05.2021
Support the therapeutic milieu under the direction of the RN
Supervise and maintain patient safety
Safeguard the dignity and respect of our patients and guests
Chart patient behaviors through the day
Ensure schedule and program is delivered consistently.
Apprentice
Matthews Funeral Home
12.2017 - 05.2020
Assist with funeral services
Assist in family visitations, embalmings, answering business telephones filing paperwork
Receive payments for funeral service
Set appointments for families to come in for prearrangements
Performed removals from homes, hospitals and nursing facilities.
Worked under guidance of experienced professionals to learn trade best practices and techniques.
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Enhanced practical skills by assisting experienced professionals in various tasks.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Learned wide range of simple and complex techniques from on-the-job training.
Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Completed assigned tasks efficiently and accurately, contributing to overall project success.
Education
Bachelor of Science -
University of Central Oklahoma
05.2020
Okmulgee High School
05.2014
Skills
Telecommunication skills
Funeral planning
Multi-tasking
Detail-oriented
Organized
Microsoft Word, Excel, PowerPoint, Outlook
Adobe Acrobat
Customer service
Dressing and casketing
Embalming
Leadership skills
Funeral service coordination
Remains preparation
Body preparation
Chemical Handling
Cultural Sensitivity
Funeral service support
Casketing remains
Customer Service
Compassionate communication
Empathetic
Accomplishments
Licensed Funeral Director/Embalmer in the state of Oklahoma
Licensed Life Insurance Agent in the state of Oklahoma and Texas