Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Hi, I’m
Brittany Stanley
Project Management
Sterling Heights,MI
Summary
Overview
24
years of professional experience
1
Certification
Work History
Rocket Pro TPO
Executive Credit Underwriter
01.2020 - 09.2022
Job overview
- Reviewed conditions to ensure compliance with company guidelines as well as all state and federal regulations
- Evaluated creditworthiness of borrowers in order to render credit decision; Including but is not limited to review of paystubs, W2’s, financial statements, tax returns, asset statements, bank account statements, and credit report
- Analyzed bank statements to uncover any cash flow problems or undisclosed debts in order to ensure success of the loan and to ensure that any money used for the down payment meets company, state and federal guidelines
- Verified all documentation supports what is being used to qualify our clients and meets guidelines
- Reviewed loan with Partners to ensure all errors are being addressed, discussed any loans needing attention and confirmed that loan closings are being scheduled appropriately.
- Identified risks associated with projects, contract approvals and other client accounting issues.
- Maintained energy and enthusiasm in fast-paced environment
- Resolved problems, improved operations and provided exceptional service
Rocket Pro TPO
Licensed Mortgage Banker
01.2019 - 01.2022
Job overview
- Adhered to all federal and state compliance guidelines relative to mortgage lending
- Pre-qualified, and pre-approve loans, evaluated applications and reviewed credit history to determined loan risk
- Worked with underwriters to fix application problems and resolve issues.
- Evaluated client financial positions and identified most appropriate banking products.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Credit Acceptance
Redemption Specialist
07.2018 - 07.2019
Job overview
- Performed collection calls on assigned accounts in queue, through inbound and outbound dialer
- Communicated with holding agents and dealers to allow customer to retrieve their vehicles
- Deescalated calls with irate customers and approve overall customer satisfaction
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Analyzed reconciliations to identify potential financial risks.
Comcast
Customer Account Executive
01.2012 - 07.2018
Job overview
- Saved and retained customers by overcoming disconnection concerns by recommending products, feature benefits and pricing that aligned with their needs
- Maintained up-to-date knowledge of company products, programming, and marketing campaigns to effectively sell new or upgraded services
- Resolved customer complaints/concerns through active listening, empathy, and professionalism.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
Chase Bank
Assistant Branch Manager
01.2006 - 01.2012
Job overview
- Effectively uncovered and resolved complex customer and employee issues using strong probing, communication, analytical, problem solving, and decision-making skills
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Protected company assets with strategic risk management approaches.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Responsible for ensuring satisfactory audit ratings, managing critical operation metrics to minimize risks and losses, maintaining high standards for security, and ensuring entire staff is trained and follows policies and procedures
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 12 branch employees and made recommendations regarding performance evaluations.
Eastern Michigan University
Lab Leader
01.2004 - 12.2008
Job overview
- Instructed students on basic computer skills including keyboarding, Microsoft Office, PowerPoint, and Excel use
- Provided in-depth training sessions on HTML editing software including Macromedia Dreamweaver 8
- Presented learning materials in books, Internet, audio, and visual drawings in various mediums
- Participated in staff training sessions - leadership, communication development, and team building
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Developed and taught undergraduate courses in for department offerings serving major, minor and general students.
Education
Eastern Michigan UniversityYpsilanti, MI
Bachelor of Science from Industrial Distribution
12.2008
University Overview
Minor is Marketing
Concentration in Computer Information Systems
Skills
- Customer Accounts Management
- Appraisal Reports
- Oracle Business Intelligence
- Report Preparation and Presentation
- Customer Satisfaction
- Government Lending
- Product Knowledge
- New Client Acquisition
- Customer Interaction
- Payment Plans
- Loan Disbursement
- Calculating Risks
- Customer Proposals
- Review Processes
- Bank Secrecy Act
- Retail Sales Customer Service
- Desktop Underwriter
- Microsoft Excel
- Microsoft PowerPoint
Certification
Google and Coursea Certification: Foundations of Project Management from Google
Google and Coursea Certification: Google Project Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Executive Credit Underwriter
Rocket Pro TPO
01.2020 - 09.2022
Licensed Mortgage Banker
Rocket Pro TPO
01.2019 - 01.2022
Redemption Specialist
Credit Acceptance
07.2018 - 07.2019
Customer Account Executive
Comcast
01.2012 - 07.2018
Assistant Branch Manager
Chase Bank
01.2006 - 01.2012
Lab Leader
Eastern Michigan University
01.2004 - 12.2008
Eastern Michigan University
Bachelor of Science from Industrial Distribution
Google and Coursea Certification: Foundations of Project Management from Google
Google and Coursea Certification: Google Project Management
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