Brittany Stark
Caldwell,TX
Summary
Dynamic professional with a proven track record in customer service and risk management. Excelled in resolving escalated issues, enhancing client satisfaction through personalized financial advice, and safeguarding assets with a keen eye for fraud detection. Skilled in cash handling and building lasting customer relationships, showcasing a blend of analytical thinking and interpersonal skills. Goal-driven in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Banker
Citizens State Bank
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved problems in a helpful and timely manner.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Bartender
Twin Peaks Restaurants
07.2016 - 07.2023
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Created strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed state laws regarding alcoholic beverage services and customer regulations including alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Cosmetology License -
Cosmetology
Magnolia, TX06-2016
High School Diploma -
Magnolia West
Magnolia, TX05-2016
Skills
- Customer Service and Building Relationships
- Cash Handling, Risk Management Policies
- Creative and Analytical Thinking
- Products and Services Knowledge and Promotion of Sales
- Security understanding
- Opening and closing procedures
- Accounts Payable and Payroll Understanding
- Computer Literacy
- Data Entry and Book Keeping
Certification
TABC AND FOODHANDLERS CERTIFIED
Timeline
Bartender
Twin Peaks Restaurants
07.2016 - 07.2023
Banker
Citizens State Bank
Cosmetology License -
Cosmetology
High School Diploma -
Magnolia West
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