Brittany Starns
Portland,OR
Summary
Dynamic hospitality professional with extensive experience at Comfort Suites Inn, excelling in guest relations and payment processing. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in reservation management and maintaining accurate records, ensuring seamless check-in and check-out experiences while fostering a welcoming environment.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Comfort Suites Inn
09.2022 - 08.2025
- Greeted and assisted guests during check-in and check-out procedures.
- Managed front desk
- Maintained accurate records of guest information and billing transactions.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Provided information about local attractions and services to enhance guest experience.
- Assisted in inventory management of supplies for front desk operations.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Caregiver
Emerson House
01.2019 - 01.2021
- Provided compassionate care and support to clients, fostering a safe and comfortable environment.
- Assisted clients with daily living activities, enhancing their quality of life through personalized attention.
- Monitored client health and reported changes to healthcare professionals, ensuring timely interventions.
- Developed individualized care plans in collaboration with families and healthcare teams to meet specific needs.
- Administered medications as prescribed, maintaining accurate records for compliance and safety.
- Trained new caregivers on best practices, promoting adherence to safety protocols and care standards.
- Implemented effective communication strategies with clients and families, strengthening relationships and trust.
- Maintained clean and organized living spaces, contributing to overall well-being of clients through hygiene practices.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
GED - Business
Portland Community College
Portland, ORSkills
- Customer service
- Professional appearance
- Microsoft office
- Supply stocking
- Guest relations
- Basic accounting
- Auditing
- Computer skills
- Teamwork and collaboration
- Hospitality services
- Time management
- Problem-solving skills
- POS system operation
- Phone and email etiquette
- Administrative skills
- Supply and materials oversight
- Relationship building
- Staff scheduling
- Teamwork orientation
Timeline
Hotel Front Desk Clerk
Comfort Suites Inn
09.2022 - 08.2025
Caregiver
Emerson House
01.2019 - 01.2021
GED - Business
Portland Community College