Dedicated Customer Service Professional experienced in delivering exceptional client experiences. Achieved customer satisfaction through effective multitasking and time management skills. Committed to fostering positive interactions and ensuring memorable service.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Buying Assistant
D and B Supply
Caldwell, Idaho
10.2025 - Current
Coordinated with suppliers to order products and negotiate favorable terms.
Analyzed sales data to identify trends and inform purchasing decisions.
Collaborated with team members to streamline the buying process and ensure efficiency.
Assisted in managing inventory levels and replenishing stock for product availability.
Maintained accurate records of purchases, shipments, and supplier communications.
Office Administrative Assistant
Heating Equipment Company
01.2019 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Delivered clerical support by efficiently managing document copying, faxing, and filing for team members.
Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
Prepared and submitted bank deposit slips with accuracy and attention to detail on a daily basis.
Reconciled cash drawer at start and end of each shift, ensuring accuracy and resolving discrepancies.
Mail Carrier
USPS
, ID
07.2024 - 06.2025
Sorted and delivered mail to designated routes daily.
Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Built strong relationships with customers by promptly and professionally addressing concerns.
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Sorted mail by route and delivered it to designated addresses daily. to designated routes daily.
Operated delivery vehicles safely while adhering to all traffic regulations. in compliance with safety regulations.
Provided friendly customer service while delivering mail to enhance customer satisfaction. Provided friendly customer service consistently while delivering mail.
Director of Transportation
Marsing School District
10.2021 - 07.2024
Executed route driving, managed dispatching, and handled administrative tasks.
Managed routing, supervised drivers, and ensured DOT compliance to maintain operational standards.
Coordinated driver schedules and routes to achieve timely deliveries and enhance customer satisfaction.
Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
Scheduled vehicle repairs and preventive maintenance to ensure optimal fleet performance.
Coordinated professional development opportunities for staff members in order to build capacity in areas such as grant writing and budget management.
School Bus Driver
Marsing School District
08.2021 - 10.2021
Conducted pre-trip and post-trip bus inspections, ensuring safety compliance and accurate vehicle logs.
Managed routes for afterschool program, ensuring timely arrival and departure of students.
Engaged with students, parents, colleagues, and administrators, maintaining professionalism and fostering a positive environment.
Class Room Aid
Marsing School District
02.2021 - 10.2021
Supported preschool classroom activities by assisting lead teacher in delivering lessons and managing student engagement.
Cultivated positive classroom environment by building strong relationships with students and promptly addressing behavioral issues.
Conducted small group instruction for struggling learners, collaborating with lead teachers to tailor support.
Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
Education
CDL Class B -
Liberal Arts AA -
College of Western Idaho
Nampa, ID
EMT -
United States Air Force
High School Diploma -
Milo SDA Academy
Days Creek, OR
09.2001 - 05.2005
Skills
Supplier coordination
Inventory planning
Order management
Inventory oversight
Vendor compliance
Supplier relationship
Budget management
Market analysis
Sales analysis
Market trends
Spreadsheet analysis
Data management
Operational efficiency
Quality assurance
Clerical support
Administrative coordination
Record keeping
Negotiation techniques
Project scheduling
Customer service
Quality assurance
References
Monica, Lindsay, 208-459-2212, Heating Equipment Company
Barb, Battaglia, 208-577-7519, Marsing School District