Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Stephens

Virginia Beach,VA

Summary

Educated and experienced professional with a strong desire to deliver outstanding client experiences, strong team building, budgeting and customer service skills. Used to working hard and driving rapport with employees and customers alike. Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.

Overview

20
20
years of professional experience

Work History

Nanny/Caregiver

Self Employed
Virginia Beach, VA
12.2019 - Current
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Developed positive relationships with each child by providing nurturing care.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Instructed the children in proper behavior, manners, health habits.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.

Team Lead

Portfolio Recovery Associates
Norfolk, VA
04.2014 - 02.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Oversee the daily production of legal clerks. Including data entry, correspondence, document preparation, and shipping documents via UPS/USPS.
  • Direct actions of other legal clerks in the performance of their duties. Including any workflow changes, daily responsibilities, procedures, production, and training.
  • Perform follow-up action to monitor reports and productivity.
  • Responsible for compliance with PRA litigation policies and procedures.
  • Reviewed case documents and prepared summaries to be presented in court.
  • Coordinated service of process to ensure proper notice was given to all parties involved in a case.
  • Performed data entry tasks including entering information into databases or spreadsheets for tracking purposes.
  • Filed clients' legal documents in relevant courts for processing.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Legal Clerk

Portfolio Recovery Associates
Norfolk, VA
03.2013 - 04.2014
  • Reviewed case documents and prepared summaries to be presented in court.
  • Participated in training sessions related to new software programs or procedures being implemented within the office environment.
  • Prepared legal pleadings, motions, briefs, memoranda of law and other legal documents.
  • Organized and maintained client files and records in accordance with office policies.
  • Reviewed accounts through internal software program
  • Maintain positive and professional relationships with various courts, sheriffs and private process servers
  • Reviewed defendants addresses to ensure cases are being filed in correct jurisdictions
  • Code debtor accounts with complaint service information to proceed with next step in legal action
  • Answer any questions from courts, team members, attorneys or process servers in regard to civil filings
  • Coordinated service of process to ensure proper notice was given to all parties involved in a case.
  • Proofread legal documents for accuracy prior to filing deadlines.
  • Filed pleadings electronically with courts via the internet or e-filing systems.

  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Organized legal documents in company filing systems and databases.
  • Coordinated the distribution of legal materials to other parties as required.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.

Legal Clerk

Priority Staffing Services
Virginia Beach, VA
10.2012 - 03.2013
  • Assigned temp to hire position with Portfolio Recovery Associates with a team to code legal documents
  • Reviewed case documents and prepared summaries to be presented in court.
  • Prepared legal pleadings, motions, briefs, memoranda of law and other legal documents.
  • Organized and maintained client files and records in accordance with office policies.

Online Bursar

Centura College-AIM
Virginia Beach, VA
03.2012 - 07.2012
  • Assisted in the collection, verification and recording of student tuition payments.
  • Provided administrative support to the bursar's office staff.
  • Maintained accurate financial records and databases for students' accounts.
  • Managed student billing and payments
  • Issued stipend checks
  • Review, create and distribute student ledger cards
  • Responded to inquiries from students regarding their tuition bills or other payment questions.
  • Ensured compliance with all applicable federal, state, university regulations and policies related to tuition payments.
  • Created documents such as invoices, receipts, letters and memos using Microsoft Office Suite applications.
  • Worked collaboratively with other members of the Bursar's office team in order to meet deadlines efficiently.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Student Ambassador

Centura College-AIM
Virginia Beach, VA
06.2007 - 03.2012
  • Provided information to visitors regarding the admission process, academic programs and student life.
  • Assisted in planning and organizing events on campus such as open house and orientation
  • Greeted guests at the college entrance and directed them to appropriate areas of the campus.
  • Served as a liaison between admissions and financial aid
  • Assisted prospective students with application for student aid, scholarships and budgeting plans
  • Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
  • Managed campus safety committee
  • Managed registration process for new students during orientation sessions.
  • Updated records of accepted applicants into a database system.
  • Provided guidance to newly admitted students on course selection and other matters related to student life.
  • Facilitated communication between faculty members and parents regarding academic progress of enrolled students.
  • Initiated conversations with prospective applicants visiting the office in order to provide detailed information about admission procedures and policies.
  • Represented college at career fairs, school visits and other informational programs to increase enrollment.
  • Organized and facilitated open day events, ensuring attendees received a comprehensive overview of the campus
  • Served as a liaison between the student body and university administration, voicing student needs and suggestions.
  • Maintained a database of prospective students for follow-up communications and updates about the campus.

Receptionist

Centura College
Virginia Beach, VA
08.2006 - 06.2007
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Printed student degrees/certificates and had them signed/sealed

Associate Trainer

Panera Bread
Virginia Beach, VA
06.2004 - 06.2007
  • Ensured proper food safety and sanitation standards were met.
  • Monitored food safety and rotation process by enforcing procedures.
  • Trained new employees on food safety procedures and protocols.
  • Cleaned and sanitized work areas, utensils and equipment according to food safety standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Assisted management with monthly inventory control
  • Monitor kitchen/guest areas and reallocate staff duties to maximize coverage, efficiency and customer service

Education

High School Diploma -

Frank W. Cox High School
Virginia Beach, VA
06-2006

Associate of Applied Science - Business Management with Concentration Accounting

Centura College
Virginia Beach, VA

Skills

  • Educational Support
  • Child Supervision
  • Tutoring
  • Childhood development
  • Records Management
  • Legal writing
  • Legal Research
  • Office Management
  • Microsoft Office
  • Accounts payable/receivable
  • Bookkeeping
  • Multitasking
  • Time Management
  • Problem Solving
  • Attention to detail
  • Leadership
  • Communication
  • Remote Office Availability
  • Self-Directed
  • Flexible and Adaptable
  • Goal Setting

Accomplishments

Participated in a class provided by PRA in 2016 titled "Lead From Where You Are"

The Learning Objectives of the class:

  • Identify qualities common in leaders
  • Identify qualities that I value in a leader
  • Compare the qualities i possess to those of leaders
  • Identify strategies for demonstrating leadership qualities
  • Created an action plan for further development of my leadership qualities

Participated in a class provided by PRA in 2016 titled "Emotional Intelligence"

The class objective:

  • To introduce the competencies of emotional intelligence and provide participants with the opportunity to reflect on how the competencies appear in their behavior

Participated in a class provided by PRA in 2016 titled "A Recipe for Influencing Others"

The Class Objective:

  • With an understanding of key ingredients of influence, create your own recipe for how you will influence others.

It was taught that the point of analyzing your power is not to figure out how you can command someone to do something, it is to figure out where your interests overlap. You want to meet someone where they are and bring them alongside you in order to lead them where you want them to go. Influence by likeability, reciprocity, credibility, composure and commitment.

Timeline

Nanny/Caregiver

Self Employed
12.2019 - Current

Team Lead

Portfolio Recovery Associates
04.2014 - 02.2024

Legal Clerk

Portfolio Recovery Associates
03.2013 - 04.2014

Legal Clerk

Priority Staffing Services
10.2012 - 03.2013

Online Bursar

Centura College-AIM
03.2012 - 07.2012

Student Ambassador

Centura College-AIM
06.2007 - 03.2012

Receptionist

Centura College
08.2006 - 06.2007

Associate Trainer

Panera Bread
06.2004 - 06.2007

High School Diploma -

Frank W. Cox High School

Associate of Applied Science - Business Management with Concentration Accounting

Centura College

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Brittany Stephens