Brittany Stephens
Royse City ,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes effective communication techniques to drive sales and foster customer loyalty. Track record of enhancing customer satisfaction through product knowledge and the ability to utilize problem-solving skills to achieve customer needs.
Overview
19
19
years of professional experience
Work History
Sales Account Manager
Dixie Interiors
10.2016 - Current
- Cultivated client relationships to enhance customer satisfaction and loyalty.
- Developed and executed strategic sales plans to achieve revenue growth.
- Collaborated with cross-functional teams to ensure seamless project execution.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Created proposals for new and repeat customer business transactions.
- Attended industry events and conventions to expand sales opportunities.
Dental Hygienist
Dental Professionals of Rockwall
09.2015 - 10.2016
- Performed comprehensive dental cleanings and examinations to maintain patient oral health.
- Educated patients on proper oral hygiene techniques and preventive care practices.
- Assisted in documenting patient medical histories and treatment plans accurately.
- Implemented infection control protocols to maintain a sterile clinical environment.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Dental Hygienist
Mb2dental
07.2014 - 08.2015
- Performed comprehensive dental cleanings and examinations to maintain patient oral health.
- Educated patients on proper oral hygiene techniques and preventive care practices.
- Assisted in documenting patient medical histories and treatment plans accurately.
- Implemented infection control protocols to maintain a sterile clinical environment.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Customer Service Representative
Chubb Group of Insurance
11.2006 - 07.2012
- Rate, book and issue Worker's Compensation policies in compliance with state regulations
- Work on assignments of higher technical complexity such as deductibles, dividend plans, audit voids, CCM and manual billing processes
- Provide support to branch staff by establishing effective relationships and utilizing high levels of comprehensive communication skills
- Utilize resources and technical expertise to resolve issues
- Function independently with minimal direction to meet and/or exceed business goals pertaining to production and quality
- Act as a resource to team members and customers while contributing to team and/or individual projects
- Member of the Employee Network Committee organizing events for staff to help motivate and lift morale
Education
Bachelor of Science - Dental Hygiene
Texas A&M Baylor College of Dentistry
Dallas, TXSkills
- Exceptional Customer service
- Verbal/written communication
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Outgoing personality
Timeline
Sales Account Manager
Dixie Interiors
10.2016 - Current
Dental Hygienist
Dental Professionals of Rockwall
09.2015 - 10.2016
Dental Hygienist
Mb2dental
07.2014 - 08.2015
Customer Service Representative
Chubb Group of Insurance
11.2006 - 07.2012
Bachelor of Science - Dental Hygiene
Texas A&M Baylor College of Dentistry