Brittany Stevenson
Mount Vernon,New York
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency.
Overview
12
12
years of professional experience
Work History
Seasonal Supervisor
Five Below
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Visual Merchandising Manager
Aerie By American Eagle
05.2022 - 02.2023
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Managed merchandising standards and maintained consistency across distribution channels.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Improved field teams' sales by coaching on merchandising techniques.
- Monitored and replenished display inventory and restructured according to available stock.
- Investigated current trends and innovative techniques to create unique displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
SALES LEAD
Fabletics
11.2021 - 05.2022
- Opening and closing of the store
- Marketing and promotion changes
- Visual merchandising and mid month floor changes
- Managing the floor and other sales associates
- Check emails for updates
- Count register
- Inventory
- Shipment
- Fitting room
- Maintenance of the store
Assistant
Daniels Leather
05.2020 - 01.2021
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
FRONT DESK
Blink Fitness
09.2019 - 02.2020
- Greet guest and provide them with great customer service
- Ensure that the front desk is neat, presentable, and equipped with all of the necessary supplies such as pens, forms, and paper
- Answer all client questions and incoming calls
- Redirect phone calls to the appropriate department and take down messages
- Accept all letters and packages and distribute them to their correct department
- Maintain records and files
- Oversee the office budget
- Keep the gym clean
- Put back equipment in the appropriate spot
- Check the bathrooms
SALES LEAD
ALDO
05.2019 - 01.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new employees on customer service, money handling and organizing strategies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
ASSISTANT STORE MANAGER
Claires Boutique
06.2017 - 02.2019
- Providing Great Customer service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Delivering sales with effective customer service
- Ear Piercing Specialist
- Process store delivery, shipment, visual merchandising, markdowns, and promotions
- Assisting customer inquiries with product knowledge
- Keeping up with current trends and sign changes
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Paperwork daily/weekly/monthly
- Supervising key holders and sales associates
- Executing planogram floor sets
- Executing celebrate parties and store front activities
Assistant Cosmetologist
Hair With Attitude Inc.
06.2012 - 06.2018
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Styled hair, makeup and nails for customers for special events and occasions.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
Pink Sales and Support Generalist
Victoria's Secret
05.2015 - 07.2016
- Drives store sales and growth by personally selling to customers
- Provides customers with the perfect bra fit by asking effective questions
- Recovers go backs
- Converting returns, offers, and other promotions into larger sales
- Processing and Replenishing
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
- Maintaining a focus on bras as the premier product differentiation to build loyalty and support our 'Best at Bras' culture
Education
BBA - Fashion Marketing And Management
Berkeley College
New York, NY05-2017
High School Diploma -
Thornton High School
Mount Vernon, NY06-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Decision-making
- Attention to detail
- Strategic planning
- Inventory control
- Staff development
- Analytical thinking
- Operations management
Accomplishments
Deans List on December 8th 2015
Timeline
Seasonal Supervisor
Five Below
04.2023 - Current
Visual Merchandising Manager
Aerie By American Eagle
05.2022 - 02.2023
SALES LEAD
Fabletics
11.2021 - 05.2022
Assistant
Daniels Leather
05.2020 - 01.2021
FRONT DESK
Blink Fitness
09.2019 - 02.2020
SALES LEAD
ALDO
05.2019 - 01.2020
ASSISTANT STORE MANAGER
Claires Boutique
06.2017 - 02.2019
Pink Sales and Support Generalist
Victoria's Secret
05.2015 - 07.2016
Assistant Cosmetologist
Hair With Attitude Inc.
06.2012 - 06.2018
BBA - Fashion Marketing And Management
Berkeley College
High School Diploma -
Thornton High School
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