Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Stewart

Indianapolis,United States

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CSR

Biomat U S A
10.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Caregiver, Special Needs

Rescare Homecare
10.2021 - 09.2022
  • Inspected evidence and researched allegations to determine accuracy of statements.
  • Investigated criminal activity through combination of document research and interviews.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Organized agents' activities to protect people and property.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care .
  • Developed rapport to create safe and trusting environment for care.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
  • Directed and managed referral volume based on staff availability.
  • Administered medication as directed by physician.
  • Followed nutritional plans to prepare optimal meals.
  • Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
  • Maintained positive working relationships with referral sources to promote business services.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Consistently met demands of clients by providing sufficient numbers of direct care providers.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
  • Guided staff in documentation processes required for clinical outcomes.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Supervised daily activities and provided assistance to staff.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Completed household management tasks for clients within private home settings.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Facilitated calls to and from field staff to resolve issues and address concerns.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Applied objective data for internal and field employee performance evaluations.

Customer Service Specialist

Anthem
01.2021 - 08.2021
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Maintained and managed customer files and databases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with opening accounts and signing up for new services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.

Education

Arsenal Technical High School
Indianapolis, IN

Skills

  • Meal Planning and Preparation
  • First Aid and Safety
  • State Regulations Knowledge
  • Infection Control and Aseptic Procedures
  • Chronic Disease Management
  • Clinical Quality Program Standards
  • Care Plan Assessment
  • Indirect Patient Care
  • Evidence recording
  • Witness interrogations and interviews
  • Undercover assignments
  • Conflict Resolution
  • Process Optimization
  • Good communication skills
  • Customer Relations
  • Excellent written and oral communication
  • Telephone etiquette
  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Money handling abilities
  • Recordkeeping strengths
  • Receiving support
  • Retail store support
  • Professional telephone demeanor
  • Medical terminology knowledge
  • International sales support
  • Order fulfillment
  • POS systems expert
  • Account management
  • Multi-line phone talent
  • Technical Support
  • Administrative support
  • Retail materials management
  • Service standard compliance
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Staff education and training
  • Stock management
  • Stocking and replenishing
  • Key stakeholder relationship building
  • Route dispatch
  • Key holder experience
  • Training development aptitude
  • Creative problem solving

Certification

Home health aide license

Timeline

CSR

Biomat U S A
10.2022 - Current

Caregiver, Special Needs

Rescare Homecare
10.2021 - 09.2022

Customer Service Specialist

Anthem
01.2021 - 08.2021

Arsenal Technical High School

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Brittany Stewart