Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Stickles

server/bartender
Bakersfield,CA

Summary

Motivated bartender / server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Dependable Bartender and server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Outgoing Bartender and server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Efficient Cocktail Waitress bringing 14+ years of exceptional performance in serving roles. Eager to fulfill a Bartending and server opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. Versatile Server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Overview

17
17
years of professional experience

Work History

Bartender

Bowlero Lanes
Bakersfield, California
03.2022 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Server/Bartender

Chuys Mesquite Broiler
Bakersfield, CA
01.2022 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees by POS.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served mixed, straight up and blended beverages and offered refills.
  • Checked over 70 daily IDs to verify ages and uphold CA liquor .

Server

IHOP
Bakersfield, CA
07.2007 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Education

No Degree - GENERAL EDUCATION

Bakersfield College
Bakersfield, CA
03.2007

Skills

  • Warm and Friendly
  • Specials Promotion and Upselling
  • Food and Beverage Service
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Team Player
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Special Requests and Substitutions
  • High-Volume Dining
  • Dining Room Cleaning and Upkeep
  • Ability to Lift 30 Pounds
  • Bathroom Servicing
  • High-Energy and Stamina
  • Cool Under Pressure
  • Age Verification
  • Transactions and Cash Handling
  • Dining Room Monitoring
  • Daily Specials Memorization
  • Price Memorization
  • Patron Experiences
  • Special Dietary Requirements
  • Table Bussing
  • Identification Requirements
  • Stocking and Replenishing
  • Hors D' Oeuvres Service
  • Guest Relations Management
  • Glassware Polishing
  • Dining Area Maintenance
  • Bill Computation
  • Dish Preparation
  • Patron Rapport
  • Social Perceptiveness
  • Active Listening
  • Natural Leadership
  • Server Improvements
  • Suggestive Selling
  • Course Suggestions
  • Guest Seating Arrangements
  • Check Payment Processing
  • Beverage Preparation
  • Cocktail Knowledge
  • Guest Accommodations
  • Billing and Payment Processing
  • Anticipating Guest Needs
  • Sales Expertise
  • Greeting and Seating Guests
  • Table Setting Arrangements
  • Waiting Tables
  • Wine Pairings
  • Taking Reservations
  • Contamination Prevention
  • Guest Satisfaction
  • Guest Inquiries
  • Server Consolidation
  • The General Store
  • Managing Extras
  • Technology Design
  • Operation Monitoring
  • Dessert Preparation
  • Courteous Phone Demeanor
  • PCI (Payment Card Industry)
  • Point-of-Sale (POS) Software
  • Communications Protocols
  • Reservation Software
  • Drink Consistency
  • Reading Comprehension
  • Guest Flow
  • Portion Sizes

Timeline

Bartender

Bowlero Lanes
03.2022 - 06.2024

Server/Bartender

Chuys Mesquite Broiler
01.2022 - 04.2022

Server

IHOP
07.2007 - 06.2021

No Degree - GENERAL EDUCATION

Bakersfield College
Brittany Sticklesserver/bartender