BRITTANY STINSON
Kuna,ID
Summary
Motivation dedication and excellence in customer service are my biggest assets. Experience in abruptly stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Content Moderator
Teleperformance
Boise, ID
06.2022 - 10.2023
- Worked remotely and in office for a social media platform insuring content was within guidelines
- Kept up to date with updates on policies constantly updated regulations
- Hosted wellness workshops as a resiliency warrior, a wellness program leader
- Provided excellent customer service to clients.
DES Agent (Arizona)
Valor Global
Meridian, ID
02.2021 - 09.2023
- Worked remotely with claimants accounts
- Kept up to date with DES changes in daily work procedures
- Kept calls consistently professional and informative
- Provided excellent customer service to all customers in a timely manner
- Directed claimants on the procedures and specifics of their claims.
Assistant Service Deli Manager
Albertson's
Kuna, ID
08.2018 - 07.2020
- Promoted to Assistant Manager after 8 months
- Oversaw day to day Service deli operations
- Provided excellent customer service to all customers in a timely manner
- Directed and led employees to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards.
Communication Assistant
CaptionCall (Sorenson Communications)
Meridian, ID
08.2012 - 06.2014
- Handled inbound calls from people from many different cultures and backgrounds, dictated phone calls for the hearing impaired
- Cultivated and maintained positive working relationships with co-workers
- Strong interpersonal and communication skills.
Education
College courses in sociology -
College of Western Idaho
05-2025
GED in CWI -
Skills
- Customer Service
- Time management
- Customer relationship management
- Microsoft Powerpoint
- Management
- Microsoft Outlook
- Windows
- Supervising experience
- Cash handling
- Typing
- Customer service
- Account management
- Software troubleshooting
- Leadership
- Retail sales
- Banking
- Critical Thinking
- Problem Identification
- Strong Attention to Detail
- Product Knowledge
- Information Security
- Call Management
- Data Entry
- Complaint Resolution
- Inbound and Outbound Calling
- Conflict Resolution
- Problem-Solving Abilities
Certification
Driver's License, 08/01/23, 12/01/32
Timeline
Content Moderator
Teleperformance
06.2022 - 10.2023
DES Agent (Arizona)
Valor Global
02.2021 - 09.2023
Assistant Service Deli Manager
Albertson's
08.2018 - 07.2020
Communication Assistant
CaptionCall (Sorenson Communications)
08.2012 - 06.2014
College courses in sociology -
College of Western Idaho
GED in CWI -
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