Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Stone

ALLEN,TX

Summary

Dedicated employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Dog Bather/ Bathing Lead

Petbar
07.2023 - Current
  • Provided professional expertise in handling animals who were aggressive or had medical conditions that required extra care
  • Managed scheduling of appointments for clients
  • Provided clients with knowledge and information of services
  • Aided in providing support to clients with animals who needed special care and compassion
  • Executed cleaning tasks according to job instructions and cleanliness standards
  • Maintained customer accounts and recorded account information
  • Provided recommendations and services to customers based on their needs and preferences.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

General Merchandiser (Seasonal)/ Front Lanes Cashier

Target
11.2022 - 05.2023
  • Implemented critical thinking to break down problems, evaluate solutions and make decisions
  • Provided guests with help locating items and sharing knowledge of store policies
  • Offered friendly and efficient service to customers and handled challenging situations with ease
  • Informed guests of sales promotions and offered substitutions if needed to meet guests needs
  • Maintained high energy and enthusiasm in fast-paced environment
  • Applied multitasking skills to meet task completion
  • Analyzed guests wants through attentiveness to provide upmost customer satisfaction
  • Customer focused approach to troubleshooting, resolving problems, and ensuring repeat business
  • Demonstrated strong communication skills in interactions with guests
  • Utilized all available resources to achieve results
  • Trained new hires within own department.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.

Professional Dog Bather

PetSmart
04.2022 - 11.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Maintained energy and enthusiasm in fast-paced environment
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Led initiatives to advance profit for the company by memorization and knowledge of services
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained health and safety protocols for pets
  • Navigated stressful situations and provided immediate medical assistance for injured animals via Banfield onsite vet care
  • Provided customer service solutions to maintain customer satisfaction
  • Provided customers with accurate information in matters pertaining to pet’s health
  • Coordinated scheduling appointments with team members availability and corresponding with customers by phone if needed
  • Managed incoming and outgoing calls to assist customer’s needs
  • Handled call center client phone call transfers and assisted in booking appointments.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Product Flow Specialist

BestBuy
07.2021 - 02.2022
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Handled day-to-day shipping and receiving
  • Divided and categorized cargo received and redirected shipments in response to customer requests
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

OGP

Walmart
10.2020 - 04.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Bachelor of Arts - Political Science

University of North Texas
Denton, TX
12.2021

Skills

  • Distribution and warehousing
  • Order picking and processing
  • Warehouse Logistics
  • Problem-Solving
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Customer Service & Happiness Regulation
  • Proficiency in Word and Excel
  • Inventory Ordering
  • Tool Sanitation Methods
  • Heavy Lifting
  • Clear and Effective Communication
  • Facility Policies and Procedures
  • Supply Replenishment
  • Dog Skin Conditions
  • Hand-Eye Coordination
  • Pet Waste Removal
  • Credit and Cash Payments
  • Product Restocking
  • Safety Measures
  • Cross-Selling Products and Services
  • Customer Service

Accomplishments

  • Achieved Deans List status through academic excellence (3.8 GPA)
  • Achieved Bachelors Degree in Political Science
  • Achieved highest add on percentages as a bather in comparison to other associates which increased revenue for PetSmart

Timeline

Dog Bather/ Bathing Lead

Petbar
07.2023 - Current

General Merchandiser (Seasonal)/ Front Lanes Cashier

Target
11.2022 - 05.2023

Professional Dog Bather

PetSmart
04.2022 - 11.2022

Product Flow Specialist

BestBuy
07.2021 - 02.2022

OGP

Walmart
10.2020 - 04.2021

Bachelor of Arts - Political Science

University of North Texas

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Brittany Stone