Brittany Stork
Jamestown,ND
Summary
I have extensive experience/training in sales, office skills, customer service relations, Medical billing, P.F.S., cosmetology, working with all types of people, and children. I maintain professional appearance, demeanor, and I complete given assigned tasks with focus on quality and in a timely manner. I am a dependable and quick-learning team player with effective communication and organization skills. I am a hardworking passionate job seeker with very strong leadership skills. I am eager to learn any applicable skills needed to secure the position that I am hired for. I am ready to help the team achieve all goals with a strong motivational mindset. I can handle multiple projects/situations simultaneously and calmly. I am patient, a good listener, creative, and am a very caring person. I love to help others in any way I can and have experience with children with special needs and disabilities. As my son is autistic and globally delayed. I have four beautiful children I have dedicated my life to. I have attended one year of Behavioral Health classes at the University of Jamestown.
Overview
13
13
years of professional experience
4017
4017
years of post-secondary education
1
1
Certification
Work History
Patient Financial Services
JRMC
Jamestown, IN
06.2025 - 03.2026
- Assisted with customer requests and answered questions to improve satisfaction
- Medicare Biller
- Reviewed and filed insurance claims
- Filed appeals
- Worked directly with insurance companies
- Daily office preparations
- Worked as a team
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Office Assistant and Food Industry
Sodexo
Jamestown, ND
08.2019 - 02.2020
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Sodexo (Jamestown University)
Assistant Manager
Maurices
Jamestown, ND
08.2018 - 07.2019
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in the workplace.
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit record- increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthening merchandising and promotional strategies to drive customer engagement and boost sales.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Open and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cosmetologist
Self Employed
Jamestown, ND
12.2016 - 08.2018
- Answered phone calls and emails to schedule client appointments.
- Maintained a regular client list and successfully handled walk-in customers.
- I attend regular training and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales register for prompt customer service.
- Used social media platforms to promote salons and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Cosmetologist
Self Employed
Litchville, ND
05.2016 - 12.2016
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- I attended regular training and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained a regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Used social media platforms to promote salons and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales register for prompt customer service.
Assistant Manager
Maurices
Bismarck, ND
07.2014 - 07.2015
- Created employee schedules to align coverage with forecasted demands.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Mentored team members to enhance professional development and accountability in the workplace.
- Established team priorities, maintained schedules, and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy customers.
Sales Associate
Maurices
Alexandria, MN
07.2013 - 07.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to team objectives in a fast-paced environment.
- Solved customer challenges by offering relevant products and services.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Cosmetologist - Cosmetology
The Salon Professional Academy
Fargo, NDHigh School Graduate -
Litchville Marion High School
Marion, NDBehavioral Health
The University of Jamestown
Jamestown, NDSkills
- Filing
- Schedule Management
- Scheduling Meetings
- Office Management
- Customer Relationships
- Manage Calendars
- Time Management
- Team Bonding
- Prioritizing Work
- Staff Management
- Supply Restocking
- Drafting Correspondence
- Self-Starter
- Grammar Understanding
- Performance Improvement
- Social Media Knowledge
- Strong Interpersonal Skills
- Organizing and Categorizing
- Employee Training
- Word Processing and Design Technical Support
- Serve Customer Needs
- Basic Bookkeeping
- Opening and Closing Procedures
- Verbal and Written Communication skills
- Complex Problem-Solving
- Sorting and Labeling Bank
- Deposit Reconciliation
- Payment Processing/Materials Organization
- Dedicated Team Player
- Patient and Good Listener
- Exceptional experience with children
- Experience with children with special needs
- Experience with Medicare billing/worked directly with insurance companies
- Attention to detail
- Problem solving
- Data entry
- Microsoft Word
- Basic math
- Team management
- Reviewed/billed Medical Claims
- Extensive Epic training
- Daily office skills
Certification
Licensed Cosmetologist
Timeline
Patient Financial Services
JRMC
06.2025 - 03.2026
Office Assistant and Food Industry
Sodexo
08.2019 - 02.2020
Assistant Manager
Maurices
08.2018 - 07.2019
Cosmetologist
Self Employed
12.2016 - 08.2018
Cosmetologist
Self Employed
05.2016 - 12.2016
Assistant Manager
Maurices
07.2014 - 07.2015
Sales Associate
Maurices
07.2013 - 07.2014
Cosmetologist - Cosmetology
The Salon Professional Academy
High School Graduate -
Litchville Marion High School
Behavioral Health
The University of Jamestown