Summary
Overview
Work History
Education
Skills
Certification
References
Education and Training
Work Availability
Accomplishments
Timeline
Hi, I’m

Brittany Stout

Bellevue,Washington
Brittany Stout

Summary

Dynamic professional with extensive experience as a Shelter Manager at The Sophia Way, excelling in client intake and resource referrals. Proficient in Microsoft Office and adept at multi-line phone operations, I leverage strong communication and organizational skills to enhance service delivery and support client needs effectively.

Overview

3
years of professional experience
1

Certified Peer Specialist

Work History

Express Professional Employment
Kirkland, Washington

Case Manager Assistant
10.2024 - 12.2024

Job overview

  • Manage daily requirements of residence and residents
  • Document daily shift activities
  • Conduct routine walkthroughs
  • Maintain cleanliness in day areas and kitchen spaces
  • Manage residence laundry tasks
  • Communicate experience, strength, and hope daily with residents.

The Sophia Way
Bellevue, WA

Shelter Manager
04.2024 - 05.2024

Job overview

  • Engaged with all residents and Day Centers clients
  • Conducted intakes and coordinated bed placements
  • Facilitated job referrals and coordinated bus ticket assignments.
  • Performed all computing tasks necessary for resident information upload
  • Executed daily role calls to maintain team engagement.
    Completed hourly walkthroughs to oversee workflow and enhance performance.

Hopelink
Bellevue, WA

Transportation Customer Service
03.2023 - 02.2024

Job overview

  • Handle incoming calls to schedule non-emergency transportation rides for Medicaid clients
  • Managed calls to obtain ride ETAs, ensuring timely responses for clients.
    Facilitated long-distance transportation solutions to meet diverse client needs.
  • Managing incoming calls for transportation services

Education

Jones Community Solutions

Peer Specialist Certification from Trauma Informed Care
06-2025

University Overview

Technology Center

GED
10-2002

University Overview

Skills

  • Microsoft Office tools
  • Customer support and service
  • Intake assessments
  • Transportation scheduling
  • Crisis intervention
  • Team collaboration
  • Salesforce knowledge
  • Healthcare scheduling experience
  • Communication proficiency
  • Organizational skills set
  • Multi-line phone operation
  • Resource allocation
  • Problem resolution
  • Attention to detail
  • Eligibility assessment
  • HIPAA compliance
  • Client relationship management
  • Patient needs assessment
  • Case documentation

Certification

Driver's License, Present

  • Peer Specialist Certification 6/4/2025
  • Introduction to Trauma Informed Care, 04/01/24 to Present
  • Cultural Competence, 04/01/24 to Present
  • Harm Reduction in Substance Use, 04/01/24 to Present
  • Preventing and De-escalating Crisis Situations, 04/01/24 to Present
  • Working with Individuals Experiencing Homelessness and Substance Use Disorder, 04/01/24 to Present
  • Food Handler Certification, 03/01/24 to 03/01/26

References

References
References available upon request.

Education and Training

Education and Training
other,other
Availability
See my work availability
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Accomplishments

Accomplishments
  • Supervised team of 15 staff members.

Timeline

Case Manager Assistant
Express Professional Employment
10.2024 - 12.2024
Shelter Manager
The Sophia Way
04.2024 - 05.2024
Transportation Customer Service
Hopelink
03.2023 - 02.2024
Jones Community Solutions
Peer Specialist Certification from Trauma Informed Care
Technology Center
GED

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