Brittany Stutts

• Answering approximately 50 inbound calls from patients, health care providers and third party companies a day requesting refills on medications, getting updates on shipping, updating profiles and helping patients get resolutions to issues with prescriptions
• I also gathered all information and updated profiles, labeled faxes, data entry, followed HIPPA procedures making sure all patients information stayed secure and safe
• Helped get patients and health care providers connected with Pharmacist, Pharmacy technicians and/or Patient Assistance Programs.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

*Laid off due to business needs

• Primary duties are answering 40-50 calls a day and providing technical support, filing device claims, processing payments, setting up accounts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Investigated and resolved accounting, service and delivery concerns.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• I handle money in all registers and safe, responsible for setting up/breaking down tills
• Help with customers such as doing refunds, exchanges, complaints, and questions
• Managed a team of at least 10 employees
• Research registers being short or over, preparing deposits and troubleshooting cash machine and registers
• Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
• Coached and mentored team members to achieve professional growth and improved performance.
• Streamlined communication for enhanced team productivity by implementing new tools and processes.
• Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
• Conducted regular performance reviews, providing constructive feedback to support employee development.
• Served as a point of escalation for complex customer concerns requiring managerial intervention.
• Successfully managed high-volume periods through careful planning and efficient resource allocation.

• Responsible for all cash registers and safes
• Responsibly for weekly inventory, ordering, prepping, cleaning, cooking, hosting, serving and running End of Day reports
• Ran shifts with approximately 3 to 10 people
• Be fully involved in every aspect of customer service.
• Implemented policies and standard operating procedures for continuous improvement.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Tracked receipts, employee hours, and inventory movements.

• Responsible for day-to-day operations of running the restaurant
• Conducted interviews, completed inventory and ordering, answered phones and emails to take orders and set up future catering customers appointments
• Planned and coordinated all catering and vendor events as well as setting up and serving all catering events
• Cleaned, cooked, prepped, handled inspections, and managed teams off at least 5 each shift.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.