Brittany Sullivan
Cooper,TX
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Assistant
Southern Faith Designs
Cooper , Texas
2024.03 - Current
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Developed positive relationships with internal customers through effective communication techniques.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
- Stocked inventory and ordered office and kitchen supplies.
- Received and distributed mail, letters and packages.
- Monitored office services mailbox for business support needs and requests.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Broke down boxes for garbage and recycling.
- Checked tags on garments for accuracy of price, size, color.
- Restocked shelves with new arrivals of clothing.
- Helped maintain the cleanliness of the store's interior and exterior areas.
- Operated cash register accurately and efficiently while processing payments from customers.
- Replenished stock of hangers as needed.
- Assisted customers in carrying their purchases to their vehicles when requested.
- Maintained a neat and organized work area throughout shift.
Resolution Coordinator
Walmart Home Office Call Center
Dallas , TX
2021.09 - 2023.10
- Identified any potential risks associated with resolving customer issues before making final decisions.
- Developed and implemented procedures for resolving complex customer disputes in accordance with company policies.
- Monitored incoming customer service emails and phone calls, responding promptly and professionally to inquiries.
- Drafted written responses to customer inquiries in a timely manner while following established guidelines.
- Ensured adherence to key performance indicators related to resolution times and quality standards across all channels of communication.
- Maintained up-to-date records of all interactions with customers using appropriate documentation techniques.
- Communicated effectively with other departments regarding progress made towards resolving customer issues.
- Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.
- Assisted in developing training materials for new employees on how best to resolve customer complaints efficiently.
- Collaborated with cross-functional teams to develop strategies that addressed customer concerns and improved operational efficiency.
- Coordinated the resolution process between customers, management team, field staff, vendors, suppliers.
Bartender
VFW post 5076
Garland , Texas
2019.06 - 2021.07
- Stocked ice bins and coolers as needed throughout shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
Education
High School Diploma -
Crandall High School
Crandall, TX2005-05
Skills
- Data Entry
- Office Administration
- Meeting Support
- File Management
- Project Management
- Meeting Coordination
- Event Planning
- Mail distribution
- Administrative Support
- Schedule Coordination
- Presentation Creation
- Meeting Scheduling
- File and Record Keeping
- Basic Mathematics
- Fast Learner
- Document Control
- Time Management
- Corporate Procedures
- Positive and professional
- Project Support
- Support Services
- Email correspondence
- Relationship Building
- Computer Skills
- Data Confidentiality
- Calendar Management
- Document Preparation
- Verbal and written communication
- Types 70 WPM
- Spreadsheet Software
- Team Collaboration
- Microsoft Office Suite
Timeline
Assistant
Southern Faith Designs
2024.03 - Current
Resolution Coordinator
Walmart Home Office Call Center
2021.09 - 2023.10
Bartender
VFW post 5076
2019.06 - 2021.07
High School Diploma -
Crandall High School
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