Brittany Summers
West Palm Beach,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working proficiently unsupervised and quickly mastering new skills. Able to perform effectively in a high-pressure and demanding work environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience (optional verbage)
Overview
7
7
years of professional experience
Work History
Front End Manager
Wal-Mart Fresh Market
Myrtle Beach, SC
06.2016 - 06.2017
- Supervise day-to-day front end operations to include personnel management, scheduling, budgeting, and operating efficiency
- Trained, mentored, coached, and evaluated the performance of hourly front end associates
- Responsible for accounting, book-keeping, office operation, and accountability
- Reconciled cash drawers, collecting between $120,000-$250,000 daily
- Developed productivity reports on financial declines and profit margins based on corporate goals for store managers, using Word
- Participated in the Grand opening of a Walmart Food Center located in Myrtle Beach, SC in 2016 and assisted in building/stocking the store.
Patient Service Coordinator
Sutter Health
10.2022 - 04.2023
- Performed data entry into electronic health record system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Schedule patient visits and answer pre-visit questions, including billing
- Coordinated insurance authorizations, and resolved discrepancies.
- Answered patient questions and fielded complaints to resolve issues.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Supported clinic operations using customer service skills and detailed system knowledge.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Gave patients updates on medication status prepared at the pharmacy.
Truck Dispatcher
Greentree Transportation Co.
Pittsburgh, PA
11.2021 - 12.2021
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Being in charge of communications within company assigned territories.
Corrections Officer
South Carolina Department of Corrections (SCDC)
Ridgeville, SC
04.2020 - 07.2020
- Maintained appropriate control, security and well-being over those detained.
- Monitored behavior of 800+ inmates to prevent escape attempts, crime and other dangerous activities
- Supervised inmates during day-to-day activities.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Detected potential threats and quickly defused conflicts
- Conducted safety audits daily
- Implemented and enforced all security procedures
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Followed and implemented prison policies
Customer Service Representative
Southern Coast Vacations
Socastee, SC
10.2016 - 01.2017
- Received calls providing comprehensive listening skills to determine the nature of their call in order to address their inquiries
- Organized customer information and account data for business planning and customer service purposes
- Processed accounts received
- Assisted in reconciling accounts payable
- Provided customers with product and service information, transferred customer calls to appropriate staff
- Identified, researched, and resolved customer issues
- Handled customer collections, payment issues and billing disputes
Customer Relations Service
Installation Made Easy
Kennesaw, GA
05.2021 - 11.2021
- Provided accurate information on products and services
- Provided direct connect communication/follow up communication between client and installers
- Provided scripting for new sign up leads
- Providing high quality customer service by responding to, researching, and resolving errors, inquiries, and customer requests
- Manage own career development by soliciting constructive feedback
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Processed orders, returns, exchanges, refunds
- Assisted customers with making payments or establishing payment plans to bring accounts current
Claims Representative (Temp/Contract)
OneSupport
San Marcos, TX
01.2021 - 05.2021
- Interacting with customers via telephone and correspondence to determine source of issues and correcting errors
- Providing high quality customer service by responding to, researching, and resolving errors, inquiries, and customer requests
- Provides effective and timely communication to all internal and external stakeholders regarding claim status and other inquiries such as fraud, subrogation recovery, reserve adequacy, and underwriting risks
- Support claims workflow efficiency by accurately documenting portfolio progress referring to high risk exposures outside authority levels and seeking opportunities that enhance operational
- Efficient time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Education
Loris High School
01.2010
Skills
- Efficient time management
- Cash Handling
- Ability to multi-task under stressful/busy work environment
- Safety Processes and Procedures
- Proficient with Microsoft Office and Excel
- Logistics Management
- Conflict Management
- Critical Decision-Making
- Company Procedures
- Telephone Etiquette
- Employee Management
- Oral and Written Communications
- Issue Resolution
- Dispatch of drivers
- Transportation Management
- Route Planning
Accomplishments
- Received an Art Society Award 2010
- Reading Award 2010
Affiliations
- Focused on caregiving in current housing situation.
Timeline
Patient Service Coordinator
Sutter Health
10.2022 - 04.2023
Truck Dispatcher
Greentree Transportation Co.
11.2021 - 12.2021
Customer Relations Service
Installation Made Easy
05.2021 - 11.2021
Claims Representative (Temp/Contract)
OneSupport
01.2021 - 05.2021
Corrections Officer
South Carolina Department of Corrections (SCDC)
04.2020 - 07.2020
Customer Service Representative
Southern Coast Vacations
10.2016 - 01.2017
Front End Manager
Wal-Mart Fresh Market
06.2016 - 06.2017
Loris High School
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