Summary
Overview
Work History
Education
Skills
Timeline
Server

Brittany Sund

Granite Falls,Washington

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Friendly server with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Outgoing with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having delivering exceptional customer service. Upbeat server with outstanding coordination and memorization skills. 5+ years background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Versatile server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Server

Christas Sandwichboard
Snohomish, WA
03.2022 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Manager

J&L BBQ
Snohomish, WA
04.2019 - 02.2022
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared annual budgets with controls to prevent overages.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
  • Created numerous appetizer, entree and dessert options to enable creation of customized menus.
  • Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.

IT Assistant

Evergreen Home Loans - Home Office
Bellevue, WA
05.2011 - 12.2018
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Responded to queries on phone, via email or through IT ticketing system.
  • Installed and configured software and hardware.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Generated project status reports for upper management review, demonstrating proficiency in Encompass and Wordpress.
  • Assisted with development of Encompass to fulfill program completion requirements.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Retained existing clients and developed numerous new accounts by extending high quality and efficient support service.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.

HR Administrative Assistant

Evergreen Home Loans
Bellevue, WA
05.2011 - 05.2013
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Assisted with on-boarding process of [Number] new hires.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Answered and redirected incoming phone calls for office.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Set up orientations and initial training for new employees.
  • Converted employee status from temporary to permanent.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Helped employees register for benefits programs using online portals.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Education

High School Diploma -

Juanita High School
Kirkland, WA
09.2007 - 06.2008

Skills

    Daily specials memorization

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Timeline

Server

Christas Sandwichboard
03.2022 - Current

Manager

J&L BBQ
04.2019 - 02.2022

IT Assistant

Evergreen Home Loans - Home Office
05.2011 - 12.2018

HR Administrative Assistant

Evergreen Home Loans
05.2011 - 05.2013

High School Diploma -

Juanita High School
09.2007 - 06.2008

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Brittany Sund