Brittany Sundara

• Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased computer sales by implementing effective sales strategies and providing exceptional customer service.

People Development Manager:

• Creating a inclusive and respectful work environment
• Conducted sessions and organized on-the-job training for new hires.
• Developed departmental systems and procedures to better align workflow processes.
• Collaborating with other leaders to help maintain a well balance work environment.
• Maximized performance by mentoring team members.

Merch Lead:

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Recorded inventory sales into organization's weekly income report.

Community:

• Building partnerships in the community to build pipelines for future and present ambassadors.
• Collaboration with Regional Community Pillar Team.

Hiring Manager:

• Onboarding new team members
• Training and Supporting Key leaders to facilitate group interviews.
• Support HR onboarding for new hires.
• Built relationships with colleges and clubs supports in community to help support team sales.

• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Developed professional relationships to improve retention of key customers.
• Visual Merchandising Lead
• Assisted SM with scheduling, interviewing and other administrative tasks associated with successfully running store.
• Provided positive first impressions to welcome existing, new and potential customers.

• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Prepared purchased vehicles and completed final delivery checks.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Outlined sales, warranty and service procedures.