Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Additional Information
Generic

Brittany Swain

Edison

Summary

Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction. Utilizes effective communication and organizational skills to maintain accurate and timely invoicing. Knowledge of billing software and financial regulations ensures compliance and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Member

Tractor Supply
03.2019 - 08.2019
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated point-of-sale systems efficiently, ensuring smooth transaction processing.
  • Collaborated with team to optimize store layout, enhancing product visibility and accessibility.
  • Implemented best practices for merchandising, improving overall store presentation and appeal.
  • Monitored compliance with safety standards, contributing to a secure shopping environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Front End Manager

Ledo's Pizza
03.2009 - 09.2013
  • Led front-end operations, ensuring optimal customer service and satisfaction.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Analyzed customer feedback to inform service improvements and operational strategies.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers all checkout stations to verify adequate cash supply.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectivel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

School Bus Driver

Baltimore County Public Schools
01.2010 - 05.2012
  • Safely transported students to and from school while adhering to traffic laws and safety protocols.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational readiness and compliance with safety standards.
  • Managed emergency situations by implementing established protocols to ensure student safety during unforeseen events.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.

Shuttle Bus Driver

Corporate Sedan Service
01.2010 - 01.2012
  • Supplied shuttle services for various companies in Baltimore and the surrounding areas. Including the airports, cruise lines, and personal shuttles.
  • Operated shuttle bus safely, ensuring timely transportation for corporate clients.
  • Managed passenger boarding and disembarking processes to enhance customer experience.
  • Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
  • Assisted passengers with luggage and special needs, fostering a welcoming environment.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
  • Enhanced passenger satisfaction by providing friendly and efficient service during shuttle bus rides.

Education

High school diploma - Computer Information Systems

Mercy High School
Baltimore, MD
05.2002

Skills

  • Customer Service(15 years)
  • Pet Care including kennel care (10 years)
  • Cleaning (7 years)
  • Cash Handling (10 years)
  • School Bus Driving/Shuttle Bus Driving (3 years)
  • Computer skills (10 years)
  • Data entry (3 years)
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Following instructions
  • Product knowledge
  • Complaint resolution
  • Team building
  • Sales expertise
  • Willingness to learn
  • Adaptability and flexibility
  • Dependability and reliability
  • Multitasking

Accomplishments

Achieved Management Level

Certification

Obtained CDL License

Languages

English - Expert

Timeline

Team Member

Tractor Supply
03.2019 - 08.2019

School Bus Driver

Baltimore County Public Schools
01.2010 - 05.2012

Shuttle Bus Driver

Corporate Sedan Service
01.2010 - 01.2012

Front End Manager

Ledo's Pizza
03.2009 - 09.2013

High school diploma - Computer Information Systems

Mercy High School

Additional Information

I am a very fast learner. I’m outgoing and passionate about whatever it is that I’m doing. I’ve been a stay at home mom for the past 6 years and I'm ready to get back to work. I’m willing to learn anything new.

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