Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Swartz

Robertsdale

Summary

Dynamic individual with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Self-motivated and reliable. Thrives in busy constantly changing environments.

Overview

8
8
years of professional experience

Work History

Training & Development Coordinator

Baldwin County Commission
10.2022 - Current
  • Enhanced employee productivity by developing comprehensive training programs tailored to employee needs.
  • Conducted in-depth research to gather the most accurate information to form training content.
  • Create handouts and PowerPoint presentations for each training session to support learning objectives.
  • Compile large amounts of data into reports of various sizes at the request of higher-ups.
  • Facilitated coaching sessions for employees seeking additional guidance or support in their roles.
  • Evaluated training effectiveness through feedback surveys and performance metrics, optimizing content as needed.
  • Oversaw training programs and other subject matter experts helping facilitate and ensure high-quality instruction across various departments within the organization.
  • Spearheaded leadership development programs for supervisors, fostering a culture of continuous growth and improvement.
  • Managed new employee orientation training process for more than 100 employees each year.
  • Trained staff during demonstrations, meetings, conferences, and workshops. Sometimes across the state and region.
  • Collaborated with CIS in the development of internal software for HR to create digital files for employees as a database.
  • Restructured departments during budget to accommodate and allow room for growth to help with retention.
  • Maintain confidentiality and professionalism when handling sensitive employee relations issues.
  • Recommend solutions based on research and information available on best practices to resolve issues or to uncover information in an investigation.
  • Work with direct team members to accomplish various tasks together, as well as team members in other departments.

Personnel Specialist

Baldwin County Commission
10.2018 - Current
  • Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Administered employee benefits packages, ensuring accurate enrollment and prompt resolution of issues or discrepancies.
  • Oversaw employee exit interviews, gathering valuable feedback to inform future retention strategies and address areas for improvement within the organization.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Advocated for staff members, helping to identify and resolve conflicts.

Office Manager - Animal Shelter

Baldwin County Commission
01.2017 - 10.2018
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed difficult situations quickly and effectively with sometimes aggressive or violent citizens.
  • Maintained up-to-date knowledge on all animal laws in the State of Alabama, including city, county, and state-level laws to provide the most accurate information to citizens possible.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Created programs for the public to help with spay and neuter outreach.
  • Helped with Criminal Animal cases by evaluating and documenting all animals after thorough review for submission to courts.
  • Maintained all County Contracts with Veterinarians along with negotiating rates for services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Worked long hours, sometimes late into the night or on-call.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Coordinated with the IT department to create new office technology specific to our needs, enhancing overall efficiency and data security.
  • Compiled data reports weekly, monthly, and yearly.

Education

Certified Human Resource Specialist - AAPPA

Auburn University
Auburn, AL
2022

Training And Development Diploma -

Langevin Learning Institute
2023

No Degree - Psychology

American Public University

GED -

Coastal Alabama (Faulkner State)
Robertsdale, AL

Skills

  • Research & Data compilation
  • Problem-solving
  • Multitasking
  • Analytical thinker
  • Excellent communication
  • Adaptability and flexibility
  • Public speaking
  • Teamwork and collaboration
  • MS Office Programs
  • Conflict resolution

Accomplishments

    Dee Crayton Award of Excellence Recipient

    Employee of the Quarter with Baldwin County Commission

Timeline

Training & Development Coordinator

Baldwin County Commission
10.2022 - Current

Personnel Specialist

Baldwin County Commission
10.2018 - Current

Office Manager - Animal Shelter

Baldwin County Commission
01.2017 - 10.2018

Certified Human Resource Specialist - AAPPA

Auburn University

Training And Development Diploma -

Langevin Learning Institute

No Degree - Psychology

American Public University

GED -

Coastal Alabama (Faulkner State)

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Brittany Swartz