Brittany Taft

• Certified Wellness Coach, key duties include strategy development and implementation in attraction marketing, recruitment and acquisition of clients and coaches.
• Deliver consistent and highly effective onboarding, training, development, motivation and coaching.
• I have performed hundreds of Health Assessments to meet individual needs and goals of clients resulting in successful achievement of their health goals.

• Immersed myself into brand, culture and product, and took pride in providing every client with a world-class customer experience
• Spent quality time on sales floor, engaged with customers, and sold side-by-side with the team
• Met and exceeded commercial targets in my store
• Cultivated a culture in store of genuine love and passion for the brand, encouraging team members to be brand ambassadors
• Built a high-performance selling environment that Dares to exceed shopper expectations and Delivers an exceptional experience at all times resulting in 158, 5 star reviews in my first year.
• Delivered top of District results in all KPIs Q1 2023
• Ensured brand philosophy and the SPARK experience were being fostered in all guest interactions
• Recruited, hired, trained and owned the Talent Lifecycle from opening day.

~Drove top-line sales, attracting, developing and motivating top talent in a dynamic, ever-changing environment
~Demonstrated success in interpreting reporting data, managing payroll budgets and controlling expenses
~Monitored inventory, achieved operational excellence, drove culture and executed merchandising directives
P~roficiency with MS Office, Apple devices and Salon Systems
~Cultivated a culture of strong collaboration, organizational and prioritization skills.
~Cultivate a culture with Adaptability to flex to change to ever changing priorities and expectations in a fast paced environment

• Coached and Developed leaders within their area of responsibilities by being a content expert in all areas of the store: brand, Team and Operations.
• Led and demonstrated company values within my stores.
• Delivered exceptional customer experiences in my role of the General Manger through coaching, zoning, team selling and personally selling.
• Conducted associate observations
• Displayed an understanding of all associate roles and ensured all roles work for the good of the team and the customer.
• Linked my team`s results to behaviors and actions that consistently drove top-line sales. Ranked top 5% of the company year over year.
• Managed labor hours within my store to drive top line sales and profit.
• Owned the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborated with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
• Demonstrated and led company policy and procedures.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.

• Educated clients on hair and skincare procedures and products.
• Analyzed customer needs to provide the best services, customized solutions and maintenance.