Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Brittany Tanner

Carol Stream,IL

Summary

Collaborative individual with expertise in providing exemplary service regarding benefits support. Results-oriented with over 10 years of experience in the benefits field. Proven track record of success in new vendor implementations, analyzing benefit issues, and resolving problems with employee benefits. Seeking to leverage expertise and dedication to contribute to a dynamic team and further advance benefits industry career.

Overview

18
18
years of professional experience

Work History

Benefits Specialist

Arthur J Gallagher
09.2013 - Current
  • Senior Benefits Specialist working with health and welfare, voluntary and company provided benefits.
  • Works directly with employees to resolve various benefit issues.
  • Works directly with vendors when plan, service, and/or claim issues arise
  • Process compliance related initiatives.
  • Manage ongoing payment processing to pay various benefit vendor invoices and plan premiums.
  • Coordinate submission and processing of life insurance claims.
  • Support technical and data integrity initiatives by participating in system testing and data reviews.
  • Monitor Health Savings Account (HSA) administration activities performed by HSA vendor including data integrity and administering corrections as appropriate.

Customer Service Associate

Hewitt Associates
06.2006 - 08.2013
  • Senior Customer Service Associate, serving multi-client team, specializing in Defined Contributions
  • Facilitate CS ELITE training for new associates
  • Create training material for CS ELITE and ongoing team training
  • Assist in developing new hires by executing side by sides and coaching
  • Handling incoming/outbound calls with customers; answering specific questions relating to their savings and retirement plans, using active listening and probing questions to evaluate individual needs
  • Extensive knowledge of IRS regulations and client specific plan provisions
  • Including but not limited to 401(k) plans, mutual funds, dividends, cost basis, unit/share accounting, transfers/reallocations, loans and distributions.
  • Serve as Subject Matter Expert for three clients, acting as a liaison between Plan Management and Customer Service group and vice versa.
  • Responsible for tracking patterns that affect clients, reporting any issues to clients or Plan Management team for resolution to prevent any client escalations.
  • Assist with facilitating team huddles as needed.

Education

Master of Science - Human Resource Management

Roosevelt University
Chicago, Illinois
01.2008

Bachelor of Science - Business Management

Eastern Illinois University
Charleston, Illinois
01.2006

Skills

  • Strong verbal and communication skills
  • Excellent problem solving, analytical, and organizational skills
  • Works well in fast pace, high stress, situations
  • Excellent time managing skills

Community Service

Alpha Kappa Alpha Sorority Inc., 11/2006, Present

Timeline

Benefits Specialist

Arthur J Gallagher
09.2013 - Current

Customer Service Associate

Hewitt Associates
06.2006 - 08.2013

Master of Science - Human Resource Management

Roosevelt University

Bachelor of Science - Business Management

Eastern Illinois University
Brittany Tanner