Brittany Tarr
Sharon,PA
Summary
Enthusiastic an Online Chat Specialist and Customer Service Representative experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers, and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Live Chat Agent
Continental Finance
08.2023 - Current
- Answered customer inquiries via live chat in a timely and professional manner.
- Updated customer data in CSP system, adding detailed notes.
- Adhered to company policies and procedures when responding to customer inquiries.
- Tracked customer interactions using CRM software to ensure accurate data collection.
Remote Legal Intake Specialist
Wilens Law Firm/ Shiftsmart
05.2022 - 06.2023
- Managed over 100 calls a day
- Collected claimants' information and prepared it for lawyers to review their claims
- Improved customer satisfaction by answering telephone calls promptly to avoid on-hold wait times
- Offered customer advice and assistance, paying attention to particular needs or wants
- Used the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Followed scripted questionnaires verbatim to collect research data
- Performed data entry, electronic data collection and tracing to support various research
- Used specified forms to compile, record and code results or data from interviews and surveys
- Convinced unwilling individuals by using logical, persuasive rebuttals
- Received a 90% average QA score in a high-volume call environment.
Remote Survey Interviewer
Outsource Marketing
06.2022 - 02.2023
- Performed data entry, electronic data collection and tracing to support political research
- Adapted interview style to suit needs of position and candidate
- Reviewed collected data obtained from interviews for completeness and accuracy
- Used specified forms to compile, record and code results or data from interviews and surveys.
Remote Customer Service Representative
Brooksource/ Rhode Island Dept Of Health
01.2022 - 07.2022
- Answered calls promptly, helping people schedule vaccine appointments and answering any COVID-related questions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Helped people remain calm and guided them through the pandemic.
Remote Survey Interviewer
Dynata
07.2021 - 06.2022
- Managed over 100 calls a day
- Collected claimants' information and prepared it for lawyers to review their claims
- Improved customer satisfaction by answering telephone calls promptly to avoid on-hold wait times
- Offered customer advice and assistance, paying attention to particular needs or wants
- Used the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Followed scripted questionnaires verbatim to collect research data
- Performed data entry, electronic data collection and tracing to support various research
- Used specified forms to compile, record and code results or data from interviews and surveys
- Convinced unwilling individuals by using logical, persuasive rebuttals
- Received a 90% average QA score in a high-volume call environment.
Remote Product Expert
Turbo Tax/ Omni Interactions
- 04.2022
- Convinced unwilling individuals by using logical, persuasive rebuttals
- Received an average of 200 calls a day
- Answered calls quickly and guided customers through filing their own taxes
- Learned how to take control of the call and upsell when needed.
Customer Sales Associate
Telestars
Sharon, PA
08.2021 - 12.2021
- Scheduled production and work-in-progress tracking and reports
- Provided optimal customer engagement, resulting in increased sales conversions
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions
- Provided information on company offerings to promote products and services to customers.
Social Media Influencer
It Works Global
01.2019 - 03.2020
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining
- Created, curated and managed published content for feed and stories across social media channels
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
Education
High School Diploma -
Keystone Charter School
05.2009
Skills
- Computer Proficiency
- Customer Relationship Management
- Administrative and Office Support
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Policy and Procedure Adherence
- Typing Proficiency
- Documentation
- Managing Multiple Tasks
- CRM Software
- Customer Account Management
- Inbound and outbound calls
- Online Communications
- Writing Skills
- Support Services
- Telephone Etiquette
- Customer Engagement
- Customer Services
- Call Centers
- Issue Escalation
- Documentation and Reporting
Certification
Microsoft 365 Training - 2022
Timeline
Live Chat Agent
Continental Finance
08.2023 - Current
Remote Survey Interviewer
Outsource Marketing
06.2022 - 02.2023
Remote Legal Intake Specialist
Wilens Law Firm/ Shiftsmart
05.2022 - 06.2023
Remote Customer Service Representative
Brooksource/ Rhode Island Dept Of Health
01.2022 - 07.2022
Customer Sales Associate
Telestars
08.2021 - 12.2021
Remote Survey Interviewer
Dynata
07.2021 - 06.2022
Social Media Influencer
It Works Global
01.2019 - 03.2020
Remote Product Expert
Turbo Tax/ Omni Interactions
- 04.2022
High School Diploma -
Keystone Charter School
Microsoft 365 Training - 2022
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