Brittany Tasior
Lansing,MI
Summary
Driven by a goal-oriented mindset, I leveraged social media proficiency at American Red Cross Blood Services to boost donor engagement significantly. Excelling in teamwork and collaboration, I spearheaded initiatives that enhanced recruitment processes and donor satisfaction, showcasing my adeptness in both hard and soft skills without relying on numerical data.
Overview
18
18
years of professional experience
Work History
Donor Recruiter
American Red Cross Blood Services
08.2021 - Current
- Collaborated closely with healthcare professionals and subject matter experts to ensure the most up-to-date information was provided during recruitment initiatives.
- Assessed regional needs for blood or organ donations regularly to prioritize recruitment efforts effectively.
- Managed a diverse portfolio of sponsors, ensuring regular communication and updates regarding the impact of their contributions.
- Created compelling narratives around the impact of donations, inspiring continued support from existing sponsors while attracting new ones.
- Increased donor engagement by implementing targeted recruitment strategies and campaigns.
- Implemented efficient data tracking systems to monitor progress towards recruitment goals and adjust strategies accordingly.
- Established strong relationships with local businesses and organizations, creating mutually beneficial partnerships for donor recruitment initiatives.
- Collaborated with marketing teams to develop impactful promotional materials for donor recruitment drives.
- Coordinated educational presentations at schools, churches, and other community gatherings to promote the importance of donating resources or time.
- Leveraged social media platforms to expand reach among potential donors, particularly younger demographics more likely to respond online initiatives.
- Optimized scheduling processes for donation appointments by utilizing digital tools that ensured smooth experiences for both staff and contributors.
- Trained and supervised volunteer staff in effective donor engagement techniques, leading to increased donations during key fundraising periods.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Blood Collections Team Lead
American Red Cross Blood Services
04.2019 - 08.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Directed and supervised team of 5-10 engaged in customer care, patients needs and donor development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Phlebotomist
American Red Cross Blood Services
10.2011 - 08.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations.
- Established and maintained positive working relationships with donors, staff, volunteers, and sponsors to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Reviewed patient records for accuracy and completeness.
- Addressed questions and concerns to educate donors on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Monitored patients for reactions and verified sample quality.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Collected blood samples in accordance with FDA protocols and regulations.
Store Clerk
7-eleven
07.2006 - 09.2011
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Alternated goods in inventory by observing first-in and first-out approach.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
Education
Delta College
Bay City, MIHigh School Diploma -
Bay City Western
Auburn, MI07.2004
Skills
- Goal-oriented mindset
- Sales experience
- Social media proficiency
- Word software expertise
- Cross-cultural understanding
- Cold-calling
- Marketing Knowledge
- Compliance understanding
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Team Collaboration
- Self Motivation
Timeline
Donor Recruiter
American Red Cross Blood Services
08.2021 - Current
Blood Collections Team Lead
American Red Cross Blood Services
04.2019 - 08.2021
Phlebotomist
American Red Cross Blood Services
10.2011 - 08.2021
Store Clerk
7-eleven
07.2006 - 09.2011
Delta College
High School Diploma -
Bay City Western
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