Hi, I’m
Brittany Tate
Round Rock,TX
Summary
Dynamic project manager with over 10 years of expertise in telecommunications, customer service, and operational leadership. Proven track record in managing complex projects and leading cross-functional teams, consistently implementing process improvements that enhance efficiency and elevate customer satisfaction. Proficient in leveraging technical skills and utilizing advanced project management tools to deliver results on time and within budget. Committed to driving organizational success through strategic planning and fostering effective team collaboration.
Overview
15
years of professional experience
Work History
Pavlov MediaChampaign, IL
MDU Project Manager
09.2022 - Current
Job overview
- Designed and executed initiatives to optimize efficiency within a remote workforce.
- Coordinated and directed project meetings with stakeholders to promote effective collaboration and on-time project commencement.
- Managed multi-phase construction initiatives to uphold compliance with project timelines and quality specifications.
- Directed cross-functional teams to execute complex projects efficiently and within budget constraints.
- Facilitated project planning and execution to uphold consistency with strategic organizational goals.
- Evaluated potential project risks and developed proactive strategies to minimize delays and enhance project efficiency.
- Evaluated project performance data to provide actionable insights that drive continuous improvement.
- Utilized project management software to systematically track project advancements and generate detailed reports on essential metrics.
- Guided junior project managers in skill development initiatives aimed at strengthening team collaboration and effectiveness.
CCG Fiber / Pavlov MediaChampaign, IL
OSP Project Manager
04.2021 - 08.2022
Job overview
- Facilitated communication and collaboration between engineering teams, vendors, and city officials to ensure successful execution of fiber-optic network projects.
- Scheduled and facilitated project kickoff meetings to foster collaboration and establish shared objectives among stakeholders.
- Monitored and maintained project pipeline integrity to facilitate informed decision-making among stakeholders.
- Oversaw generation, review, and approval of purchase orders to ensure financial compliance across multiple projects.
- Utilized management software to capture project deliverables, facilitating streamlined reporting and tracking processes.
- Managed construction build-out phases to maintain project timelines and uphold quality benchmarks.
- Facilitated remote collaboration and communication among team members.
Clarus BroadbandAustin, TX
Residential Fiber Operations Manager
11.2019 - 04.2021
Job overview
- Orchestrated the rollout of new services in client neighborhoods, establishing and implementing processes for effective Zoho customer service delivery.
- Managed comprehensive aspects of 'Road to Home' projects, including survey coordination, invoicing processes, and execution of in-home installations.
- Enhanced customer satisfaction by resolving service issues, organizing service calls, and overseeing billing documentation.
- Compiled and communicated monthly customer and billing reports to stakeholders to support informed decision-making.
- Developed and delivered comprehensive training programs on Clarus products and processes, improving overall team efficiency.
- Facilitated remote collaboration and communication among team members.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
Korcett / Clarus BroadbandAustin, TX
Support Desk Manager
08.2018 - 11.2019
Job overview
- Directed support desk operations to ensure efficient scheduling, accurate HR record maintenance, and performance tracking.
- Resolved escalated customer complaints, ensuring timely and effective solutions.
- Executed scheduling and billing tasks for service calls in the role of Truck Roll Coordinator, facilitating seamless service delivery.
- Facilitated remote collaboration and communication among team members.
- Administered daily operational activities and managed staff scheduling to improve overall efficiency.
- Designed and implemented training programs to elevate team performance and service quality.
Korcett / Clarus BroadbandAustin, TX
Truck Roll Coordinator
03.2017 - 11.2019
Job overview
- Designed and executed in-house service call processes for truck roll department, minimizing dependency on third-party providers.
- Facilitated service call scheduling and oversight to enhance response times for property management.
- Managed and streamlined billing procedures for service calls, working closely with key partners such as Charter, Comcast, and Cox.
- Facilitated remote collaboration and communication among team members.
- Facilitated coordination of project timelines and deliverables to enhance collaborative efforts among teams.
- Coordinated interactions between stakeholders to streamline project updates and encourage collaborative feedback.
Brittany Tate PhotographyAustin, TX
Freelance Photographer
01.2012 - 01.2017
Job overview
- Directed all facets of photography business to enhance brand visibility and foster client relationships.
- Facilitated client appointment coordination and guaranteed timely delivery of high-quality images.
- Oversaw maintenance and repair of photography equipment to ensure optimal operational readiness.
Armstrong MovingRound Rock, TX
Billing Coordinator
10.2010 - 02.2012
Job overview
- Executed billing processes for international and corporate relocations, ensuring precision and adherence to company standards.
- Facilitated coordination of documentation and financial details with domestic and international moving agents.
- Oversaw general office operations, including filing, reporting, and vendor communications.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Information Technology Management
01-2025
Skills
- Project execution management
- Effective relationship management
- Stakeholder communication
- Advanced problem solving
- Budgeting and forecasting
- Risk management
- Document management
- Cross-functional collaboration
- Coaching and mentoring
- Data analysis
- Purchasing and procurement
- Productivity improvement
- Agile methodology
- Performance improvements
- Technical support
- Logistics management
- Compliance monitoring
- Customer relations specialist
- Resource allocation
- Forecasting
Timeline
MDU Project Manager
Pavlov Media
09.2022 - Current
OSP Project Manager
CCG Fiber / Pavlov Media
04.2021 - 08.2022
Residential Fiber Operations Manager
Clarus Broadband
11.2019 - 04.2021
Support Desk Manager
Korcett / Clarus Broadband
08.2018 - 11.2019
Truck Roll Coordinator
Korcett / Clarus Broadband
03.2017 - 11.2019
Freelance Photographer
Brittany Tate Photography
01.2012 - 01.2017
Billing Coordinator
Armstrong Moving
10.2010 - 02.2012
Western Governors University
Bachelor of Science from Information Technology Management