Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY TAVARES

Staten Island,NY

Summary

Highly organized professional with vast experience in the transportation industry. Adept at managing multiple tasks, resolving customer issues quickly, and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively. Hardworking, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.

Overview

13
13
years of professional experience

Work History

Peer Bridger

Baltic Street Wellness Solutions
10.2023 - Current
  • Encouraged self-advocacy by providing education on mental health conditions, symptoms management strategies, and other related topics, suicide prevention.
  • Promoted positive relationships between peers through activities such as social outings and recreational activities
  • Participated in trainings focused on improving communication skills and increasing knowledge about current trends in the field
  • Assisted in coordinating peer support groups for individuals living with chronic illnesses or disabilities
  • Created a safe environment that promoted open dialogue among peers about their experiences with behavioral health issues
  • Developed individualized recovery plans that incorporated evidence-based practices and client-centered approaches

EMT-B

Priority One Ambulance
10.2017 - 07.2023
  • Former emergency tech
  • Demonstrated dedication to providing quality care through continued training and education
  • Provided direct patient care, including stabilizing patients and determining course of action based on triage
  • Assessed emergency situations and prioritized medical care for patients
  • Evaluated patients' medical status and monitored vital signs during transit
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules
  • Managed care in field and in-transit, including performing standard testing and administering necessary medication
  • Remained level-headed and proactive during emergency situations
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care
  • Monitored patients from scene to hospital transfer while conducting in-transit care
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service
  • Documented all calls in reports detailing type of incident and course of treatment
  • Operated emergency vehicles with caution to keep patients, public and first responders safe
  • Trained newly hired emts by offering insight into job duties and assessing shift performance

Dispatcher/Calltaker

Priority1 Ambulance
03.2020 - 04.2023
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
  • Understood and followed oral and written directions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Filed and faxed

Sales Associate

Home Depot
08.2016 - 12.2017
  • Mentored team members in mastering sales techniques to consistently exceed objectives
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Offered product and service consultations and employed upselling techniques
  • Negotiated and closed deals with minimal oversight
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Recommended optimal merchandise based on customer needs and desires

Sales Associate

Apple State Hill Top Family Farm
12.2013 - 11.2015
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Sold various products by explaining unique features and educating customers on proper application
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Recommended optimal merchandise based on customer needs and desires
  • Stayed up to date on store promotions, payment policies and security practices

Sales Associate

Michaels
06.2012 - 11.2013
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Sold various products by explaining unique features and educating customers on proper application
  • Offered product and service consultations and employed upselling techniques

Education

High School Diploma -

Tottenville High School
Staten Island, NY
01.2006

Associate of Applied Science - Radiology Technologist

John Patrick University of Health And Applied Scie
South Bend, IN
01-2026

Skills

  • Computer skills
  • Ambulance transport
  • Medical data acquisition
  • Vital sign assessment
  • Emergency response and assessment
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Data Entry and Database Software
  • Courteous and Professional
  • Prioritization and Time Management
  • Appointment Scheduling
  • Call Answering and Routing
  • Leadership skills
  • High call volume efficiency
  • Medical terminology
  • Field patient assessments
  • Reporting and documentation
  • Critical decision-making skills
  • Meticulous and Organized
  • Business Operations Understanding
  • Attention to Detail
  • Computer Proficiency
  • Documentation and Reporting
  • Positive Attitude and Energetic
  • Data Entry
  • Goal setting and achievement
  • Crisis handling
  • Self-care strategies
  • Suicide prevention
  • De-escalation techniques
  • Peer support

Timeline

Peer Bridger

Baltic Street Wellness Solutions
10.2023 - Current

Dispatcher/Calltaker

Priority1 Ambulance
03.2020 - 04.2023

EMT-B

Priority One Ambulance
10.2017 - 07.2023

Sales Associate

Home Depot
08.2016 - 12.2017

Sales Associate

Apple State Hill Top Family Farm
12.2013 - 11.2015

Sales Associate

Michaels
06.2012 - 11.2013

High School Diploma -

Tottenville High School

Associate of Applied Science - Radiology Technologist

John Patrick University of Health And Applied Scie

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