Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Taylor

Arlington

Summary

Seasoned management professional with over 12 years of leadership experience in retail management, supply chain, and production environments. Skilled in supervising diverse teams, enhancing operational efficiencies, and achieving strategic business goals in fast-paced settings. Demonstrated ability to boost team performance and productivity through targeted coaching and rigorous performance management. Proficient in adapting production-related principles to lead change and drive process improvements, aligning closely with manufacturing contexts. Familiar with the fundamentals of labor relations within union environments, eager to leverage this understanding along with extensive managerial expertise to transition into a human resources role, aiming to significantly contribute to workforce development and organizational success at Molson Coors.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Alcon Manufacturing
06.2023 - Current
  • Managed Customer Order Processing- Successfully reduced response times by 20%, resulting in enhanced customer satisfaction and repeat business.
  • Developed Team Capabilities- Implemented comprehensive training programs, focusing on product knowledge and customer service skills, resulting in a remarkable 25% boost in team productivity.
  • Led Technological Integration Projects- Spearheaded initiatives to integrate new technologies into customer service operations, achieving a 30% improvement in order processing efficiency.
  • Forged Strategic Partnerships- Established key partnerships with suppliers and vendors, resulting in a notable 10% reduction in procurement costs while maintaining product quality and availability.
  • Streamlined Customer Service Processes- Implemented efficient process improvements, including automation and standardization, resulting in an impressive 18% increase in overall efficiency and timely issue resolution.
  • Championed Diversity and Inclusion- Spearheaded initiatives to promote diversity and inclusion within the team, resulting in a significant 20% increase in employee satisfaction and collaboration.
  • Enhanced Performance Management Systems-Overhauled performance management systems, introducing clear goals and regular feedback mechanisms, resulting in an 18% improvement in overall employee performance and engagement.

Store Director

Target
06.2021 - 04.2023
  • Orchestrated Dynamic Sales Campaigns- Successfully led dynamic sales campaigns, leveraging customer insights and market trends to achieve a remarkable 27% increase in total store sales and capture new market segments.
  • Spearheaded Storewide Redesign- Redesigned store layout and visual merchandising strategies to enhance customer experience and product visibility, leading to a notable 22% increase in foot traffic and improved sales conversion rates.
  • Developed Customer Service Training Programs-Designed and implemented tailored training programs for staff, focusing on customer engagement and problem-solving skills, resulting in a remarkable 31% improvement in customer satisfaction and loyalty.
  • Implemented Systematic Store Organization- Successfully implemented protocols for systematic store organization, optimizing inventory management and operational workflows, resulting in a notable 19% increase in operational efficiency and reduced inventory discrepancies.
  • Revitalized Employee Performance Management-Revamped employee performance management processes, providing regular coaching and recognition, resulting in a significant 25% improvement in productivity and employee morale.
  • Devised Comprehensive Employee Retention Strategy- Developed and implemented a comprehensive employee retention strategy, including career development opportunities and recognition programs, resulting in a remarkable 15% decrease in turnover rates and a more engaged workforce.

Logistics Supervisor

FedEx:Ground
03.2018 - 05.2021
  • Optimized Warehouse Layouts- Successfully optimized warehouse layouts to maximize storage capacity and streamline inventory flow, resulting in a remarkable 25% increase in storage capacity and improved order fulfillment efficiency.
  • Enhanced Interdepartmental Collaboration- Fostered a culture of collaboration and knowledge sharing across departments, resulting in a notable 20% improvement in interdepartmental communication and project coordination.
  • Implemented Operational Goals- Achieved significant improvements in operational metrics, including a notable 15% increase in on-time delivery rates and a remarkable 22% reduction in operating costs through process optimization and resource allocation.
  • Managed Safety and Compliance- Maintained rigorous safety standards and compliance measures, resulting in a significant 23% reduction in incident rates and improved workplace safety culture.
  • Developed Team Capabilities- Invested in team development initiatives, providing training and mentorship opportunities, resulting in a remarkable 25% increase in team productivity and efficiency.
  • Coordinated Logistics Projects- Successfully coordinated and executed logistics projects, including facility expansions and technology upgrades, resulting in a remarkable 30% increase in operational efficiency and customer satisfaction.

Store Manager

The Children's Place
08.2013 - 03.2018
  • Negotiated Vendor Contracts- Skillfully negotiated contracts with vendors, securing favorable terms and pricing, resulting in a remarkable 20% reduction in procurement costs and improved product availability.
  • Built Vendor Relationships- Cultivated strong vendor relationships based on trust and mutual benefits, resulting in a notable 25% increase in supplier reliability and responsiveness to store needs.
  • Managed Inventory and Supply Levels- Implemented effective inventory management strategies, including demand forecasting and replenishment plans, resulting in a remarkable 20% reduction in stockouts and improved inventory turnover rates.
  • Led Store Operations- Provided strategic leadership in store operations, including staff management and customer service excellence, resulting in a remarkable 25% increase in sales and positive customer feedback.
  • Organized Recruiting Fair Presentations- Successfully organized and presented at recruiting fairs, attracting top talent and resulting in a remarkable 20% increase in qualified applicants and reduced time-to-fill vacancies.
  • Developed Staff and Enhanced Team Dynamics-Invested in staff development initiatives, including training programs and team-building activities, resulting in a remarkable 25% increase in staff productivity and cohesion.

Education

Bachelor Of Arts - Criminal Justice

The University of Texas At Arlington
Arlington, TX
05.2013

Associate Of Science - Criminology

Tarrant County College District
Fort Worth, TX
05.2011

Skills

  • Talent Development & Employee Coaching
  • Change Management & Operational Efficiency
  • HR Financial Management
  • Stakeholder & Vendor Relations
  • Data-Driven HR Decisions
  • Market Insight & Industry Benchmarking
  • Employee Engagement & Retention Strategies
  • Diversity & Inclusion Initiatives
  • Labor Union Fundamentals
  • Regulatory Compliance
  • Dispute Resolution
  • Contract Management

Certification

SHRM Certified Professional (SHRM-CP) – Pending
Professional in Human Resources (PHR) – Scheduled 2024

Timeline

Customer Service Manager

Alcon Manufacturing
06.2023 - Current

Store Director

Target
06.2021 - 04.2023

Logistics Supervisor

FedEx:Ground
03.2018 - 05.2021

Store Manager

The Children's Place
08.2013 - 03.2018

Bachelor Of Arts - Criminal Justice

The University of Texas At Arlington

Associate Of Science - Criminology

Tarrant County College District

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Brittany Taylor