Brittany Taylor
Plano,Texas
Summary
Enthusiastic and dedicated professional with experience in office management, team leadership and providing key operation/administrative support to all staff and executive level members. I possess natural leadership ability, and I am a self- starter. I work well under pressure, and I can execute multiple tasks simultaneously and flawlessly. Advanced in MS Suite (Word, Excel, PowerPoint) G-Suite (Google calendar, docs, Meets, and drive), Familiar/ Proficient with most popular CRM's (Service Autopilot, Salesforce.com, Monday.com, Asana.com, trainual.com) as well as proficient in QuickBooks.
Overview
15
15
years of professional experience
Work History
Director of Sales
Executive Lawn Care
McKinney, TX
07.2018 - 01.2024
- Develop and execute strategic plans to achieve sales targets
- Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals
- Build and maintain long-lasting, strong relationships with customers
- Understand industry-specific trends and landscapes
- Effectively communicate value propositions through presentations and proposals
- Report on forces that shift strategic directions of accounts and tactical budgets
Executive Assistant/ Office Manager
Executive Lawn Care
McKinney, TX
07.2018 - 01.2024
- Provides administrative and personal support to the Owner/President, the VP as well as the COO of the company
- Manage customer service team, including any promotions and contests to achieve sales goals, training, and disciplinary actions
- Daily/ Weekly and Monthly sales and retention reporting
- Weekly payroll for all employees and contractors for the two companies owned by the owner
- Direct responsibility for forecasting, sending correspondence, planning, and facilitating staff meetings
- Processed all employees and contractors on-boarding paperwork
- Conducted all recruiting from resume search to hire to onboarding
- Train all new employees
- Maintained employee personnel files
- Maintained general functionality of the office
- Coordinated all company insurance policies, including GL, workers comp and auto policies
- Maintained and organized multiple office calendars for the President as well as all other managers and staff
- Managed billing department for any and all billing related issues
- Correspond with clients as well as all employees and vendors
- Organized effective ways to increase production of reports and data entry
- Maintained all meeting minutes and executed necessary memos to all office staff and managers
Project Coordinator/ Executive Assistant
Yoozy
Carrollton, TX
05.2009 - 07.2018
- Company Overview: Nationally ranked Credit Card processing company
- Managed a sales team of 25 Telephone sales representatives
- Provide operational support to the sales team, Creates, planned, and executed sales contests, games, and other sales initiatives to motivate teams to increase productivity
- Helping them to reach daily, weekly, and monthly sales goals
- Conduct all sales reporting, confirmation, and monthly reporting
- Create and maintain client reports, equipment inventory, programming and shipments as well as taking overflow from other agents
- Worked as an aide to the customer service team in times of short-staffed days, or high inbound calls days
- Developed and operated Quality Assurance department, to ensure all outside sales reps' appointments were approved
- Direct responsibility for forecasting, sending correspondences, planning, and facilitating all staff meetings
Client Services Rep
Yoozy
Carrollton, TX
05.2009 - 07.2018
- Company Overview: Nationally ranked Credit Card processing company
- Conducted welcome calls to all clients, handled client cases which included direct communication and problem resolution
- Completed contracts for new or existing clients
- Maintained general functionality of the office
TSR
Yoozy
Carrollton, TX
05.2009 - 07.2018
- Company Overview: Nationally ranked Credit Card processing company
- Conducted outbound calls of 300+ per day to business owners to schedule sales appointments/make sales over the phone
- Received multiple awards for exceeding company wide sales goals
Education
Mortgage Educators and Compliance
Business Management
DeVry University
12.2022
Sachse High School
01.2008
Skills
- Sales training and leadership
- Sales team training
- Channel Development
- Sales leadership and training
- Social Media Marketing
- Vendor Management
- KPI analysis
- Sales Pipeline Management
- Sales Coaching
- Client acquisition
- Sales Training
- Cold-calling
- Staff hiring
- Contract Administration
- Employee Supervision
- Inventory Control
- Supply Management
- Staff Management
- Policy Development
- Operations Management
- Compliance Monitoring
- Administrative Support
- Customer Service
- Performance monitoring
- Spreadsheet tracking
- Job posting
- File Maintenance
- Human resources records
- Payroll Administration
- Recruitment Management
- Travel arrangement organization
- Training Coordination
- Background Checks
- New employee onboarding
- Expense reimbursements
- Resolving payroll problems
- New hire processing
- Check processing
- Payroll Auditing
- Data review
- Payroll software proficiency
- Reviewing timesheets
- Payroll Processing
Staff Training
- Sales Support
- Operational Support
- New Hire Orientation
- Onboarding
- Weekly/Monthly reporting
- Inventory Management
- Quality Assurance
- Team KPI reviews
- Weekly production meetings
- Managing Office Supplies
- Payroll
QuickBooks
- Invoicing
- Billing errors/ corrections
- Vendor management
- Customer Service Manager
- C-Level Executive Assistant
- Multi Calendar Management
- On and Off-Site Meeting Coordination
- General HR responsibilities
- CRM's: Salseforce.com; Service Autopilot, Monday
Timeline
Director of Sales
Executive Lawn Care
07.2018 - 01.2024
Executive Assistant/ Office Manager
Executive Lawn Care
07.2018 - 01.2024
Project Coordinator/ Executive Assistant
Yoozy
05.2009 - 07.2018
Client Services Rep
Yoozy
05.2009 - 07.2018
TSR
Yoozy
05.2009 - 07.2018
Mortgage Educators and Compliance
Business Management
DeVry University
Sachse High School
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