Brittany Taylor
Jacksonville,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Benefits specialist
United Health Group
04.2022 - Current
- Ensured comprehensive understanding of benefits and choices among plan members.
- Assisted with inquiries related to benefit deductions through various communication methods.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Mortgage specialist
Flagstar Bank
04.2020 - 12.2022
- Processed overdue accounts to ensure timely collections.
- Handled payment scheduling while managing hardship issues.
- Attracted new mortgage loan applications by developing relationships within the community
- Worked with underwriters to fix application problems
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Tracked missing payments.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Call Center Agent
Convergys
01.2016 - 03.2020
- Handled client inquiries and gathered relevant information through phone calls.
- Developed regulations through entering customer details and authenticating costs.
- Provided support to a high volume of customers each day, emphasizing customer satisfaction and positivity.
- Adhered to company policies and scripts to constantly achieve call time and quality
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
cashier
Babies R US
03.2015 - 01.2016
- Processed payments using credit, debit, checks, gift cards while reviewing customer's online transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Nathan Bedford forest High School
Jacksonville Fl06.2014
Skills
- Proficient Time Management
- Strong Communication Skills
- Team-Oriented and Self-Motivated
- Adept at Prioritizing Tasks with Attention to Detail
- Financial Document Handling Expertise
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- Relationship building
- Benefits administration
- Documentation and reporting
- Teamwork
- Problem-solving
Timeline
Benefits specialist
United Health Group
04.2022 - Current
Mortgage specialist
Flagstar Bank
04.2020 - 12.2022
Call Center Agent
Convergys
01.2016 - 03.2020
cashier
Babies R US
03.2015 - 01.2016
High School Diploma -
Nathan Bedford forest High School
Similar Profiles
Rachael TooleyRachael Tooley
Sr Project Manager I at United Health GroupSr Project Manager I at United Health Group
Keiara RobinsonKeiara Robinson
Customer Service Representative Sr at United Health GroupCustomer Service Representative Sr at United Health Group
Marissa CrottyMarissa Crotty
Pharmacy Technician at United Health GroupPharmacy Technician at United Health Group