Brittany Taylor
Baldwyn,MS
Summary
Personable and dedicated customer service representative with extensive experience in sales and account management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Waste Managment
Tupelo, MS
04.2024 - Current
- Assist customers with setting up their accounts.
- Billing questions and adjustments.
- Payments.
- Autopay setup.
- Online service setup.
Business to Business Inside Sales Representative
Acco Brands Corp
Booneville, MS
01.2014 - 02.2024
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Managed a portfolio of 250 key accounts, ensuring high levels of customer satisfaction, and retention.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Drafted proposals outlining services, costs, and benefits for prospective customers by creating PowerPoints.
- Provided technical support to customers when needed.
- Worked with cross-functional teams to obtain information that was requested by the customer.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Listened to customer needs to identify and recommend best products and services.
- Presented product features and advantages to potential customers during sales meetings.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
Customer Service Representative
MetroCast
Booneville, MS
06.2010 - 01.2014
- Assisted customers with setting up their cable, internet, and phone services.
- Billing questions.
- Payments.
- Technical issues.
Education
Office Assistance Certificate - Office Assistance
Northeast Community College
Booneville, MS05-2010
Skills
- Scheduling
- Complaint resolution
- Opening and closing accounts
- Building rapport
- Researching
- Problem-solving
- Decision-making
- Credit card payment processing
Affiliations
- Watch basketball and football games
- Playing softball
- Playing board games
Accomplishments
- Graduated from Booneville High School with honors
- Dean's List (A's and B's), Northeast Community College
- Millie Smith, Award Winner (Customer Service Award)
- Top Seller Awards in 2019 (won a trip to Las Vegas)
- Top Sales Performance in 2022
Timeline
Customer Service Representative
Waste Managment
04.2024 - Current
Business to Business Inside Sales Representative
Acco Brands Corp
01.2014 - 02.2024
Customer Service Representative
MetroCast
06.2010 - 01.2014
Office Assistance Certificate - Office Assistance
Northeast Community College
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