Brittany Montgomery
Big Stone Gap,VA
Summary
Knowledgeable Nurse Intern with solid foundation in patient care and clinical procedures. Provided comprehensive support to nursing staff, contributing to improved patient outcomes and efficient workflow. Demonstrated effective communication and critical thinking skills in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Intern- ER
Ballad Health-Norton
02.2025 - Current
- Assisted registered nurses in providing direct patient care, including administering medications, taking vital signs, and assisting with procedures.
- Maintained accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Provided emotional support to patients and their families during challenging times.
- Assisted in the coordination of diagnostic tests and procedures for patients under the supervision of a registered nurse.
- Monitored patients' conditions closely, reporting any changes or concerns promptly to the appropriate healthcare professional.
- Educated patients on self-care techniques, medication administration, and disease management strategies.
- Performed basic nursing skills such as wound dressing changes, catheter insertion/removal, and specimen collection under supervision.
- Ensured infection control measures were followed at all times to maintain a safe environment for both patients and staff members.
- Attended educational sessions and workshops to enhance clinical knowledge and skills related to nursing practice.
- Demonstrated effective communication skills when interacting with patients from diverse backgrounds, or those experiencing language barriers.
- Assisted in the implementation of fall prevention strategies by regularly assessing environmental hazards within patient rooms.
- Supported nursing staff during emergencies by providing necessary supplies or equipment quickly.
- Aided in maintaining a clean and organized work environment through regular cleaning tasks.
Customer Service Representative
Citibank (Citi)-Gray
09.2022 - 05.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
- Built rapport with customers through active listening, empathy, and personalized interactions.
- Resolved complex customer complaints by investigating the root cause of the issue, and implementing appropriate solutions.
- Assisted customers in navigating the company website, troubleshooting technical issues, and placing orders online.
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers.
- Handled billing inquiries, including payment processing, refunds, adjustments, and account updates, accurately and efficiently.
- Contributed to team success by achieving individual targets, while also supporting colleagues during peak periods.
- Developed strong problem-solving skills through analyzing complex situations quickly, while maintaining composure under pressure.
Customer Service Representative (Temp Contract)
Bank of America-Johnson City
10.2020 - 10.2021
- Processed and reviewed loan documentation for accuracy, completeness, and compliance with internal and federal guidelines.
- Performed back-office audit checks on existing loan files to identify discrepancies or missing documentation.
- Updated account records and loan servicing systems with new information, corrections, and verification notes.
- Coordinated internally with underwriting, fraud, and lending departments to support loan processing workflow.
- Monitored loan queues and met strict turnaround times for documentation review and data entry.
- Identified potential fraud indicators and escalated inconsistencies to the appropriate internal teams.
- Ensured all tasks were completed in accordance with regulatory requirements, bank policy, and quality standards.
- Assisted with reporting, tracking, and documentation needs for audit readiness.
- Maintained confidentiality and accuracy while handling sensitive borrower financial data.
Customer Service Representative
TeleTech (BCBS)-Weber City
09.2015 - 04.2019
- Developed and maintained a portfolio of clients, providing them with comprehensive health insurance solutions.
- Educated clients on various health insurance plans, coverage options, and policy details to help them make informed decisions.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes accurately.
- Assisted customers in navigating the enrollment process for individual or group health insurance plans.
- Resolved billing discrepancies or claim disputes by coordinating between customers and insurance providers.
- Trained new agents on product knowledge, sales techniques, and best practices for delivering excellent customer service.
- Maintained accurate records of client interactions, policies sold, premiums collected, and commissions earned.
Education
Associate's degree - Nursing
Mountain Empire Community College
05-2026
Associate's - Healthcare Administration
Colorado Technical University-Online
Colorado Springs, CO01.2021
High school - General
Union High School
Big Stone Gap, VA05.2014
Skills
- Direct patient support
- Effective organizational skills
- Strong verbal communication
- Health promotion
- Compassionate care
- Wound care
- Patient assessment
- Electronic charting
- Mobility assistance
- Injection administration
- Infection control
- Catheter care
- Feeding assistance
- Family education
- Documentation accuracy
- Healthcare technology
- Intake and discharge
- Critical thinking
- Blood draw and sample collection
- Vitals monitoring
- Routine examinations
- First aid
- Medication administration
- Intravenous therapy
- Equipment sterilization
- Diet and nutrition
- Emergency care
- Mental health care
- Patient advocacy
Certification
- Health Sciences Certificate
- CPR Certification
Timeline
Nurse Intern- ER
Ballad Health-Norton
02.2025 - Current
Customer Service Representative
Citibank (Citi)-Gray
09.2022 - 05.2025
Customer Service Representative (Temp Contract)
Bank of America-Johnson City
10.2020 - 10.2021
Customer Service Representative
TeleTech (BCBS)-Weber City
09.2015 - 04.2019
Associate's - Healthcare Administration
Colorado Technical University-Online
High school - General
Union High School
Associate's degree - Nursing
Mountain Empire Community College