Brittany Teodorescu
Meridian,ID
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Manager
TEC Inc.
06.2015 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Business Consultant/Analyst
ISB Educational Solutions
02.2012 - 08.2014
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Created data models to support decision-making processes.
- Implemented business intelligence solutions to increase operational efficiency.
- Provided technical support for troubleshooting analytics and reporting issues.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Leasing Agent
Riverstone Residential Group
04.2009 - 02.2010
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Recruited new residents through website advertising and marketing.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Marketed property to local businesses through collateral, emails and phone calls.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
Production Supervisor
Re-Bath of Idaho
02.2006 - 03.2009
- Resolved issues quickly to maintain productivity goals.
- Managed team of 5 production associates, overseeing productive production processes and meeting all deadlines.
- Established clear priorities and production quality standards.
- Achieved on-time shipments goal by empowering employees to continued success.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
Education
MBA - Business Management
University of Phoenix
Tempe, AZ10.2014
Bachelor of Arts - Political Science
Boise State University
12.2011
Skills
- Project Management
- Social Media Promotion
- Lead Generation
- Financial Management
- Process Improvement
- Cross-Functional Communication
- Data Collection
- Employee Motivation
- Customer Relationship Management
- Business Administration
- Advertising Campaign Development
- Customer Relations
- Staff Management
- Staff Training
- Vendor Engagement
- Regulatory Compliance
- Sales and Marketing
- Operational Oversight
- Verbal and Written Communication
- Business Generation
- Risk Assessment and Management
- Business Management Software
- Customer Retention
- Organizational Structuring
- Business Growth Initiatives
- Assisting ROI
- Continuous Quality Improvement (CQI)
- Accounts Payable and Receivable
- Improve Performance
- Develop Policies
- Profit and Loss Reporting
- Internal Fraud
Certification
Certified & Bonded Idaho Public Notary, 01/29/2016
Timeline
Business Manager
TEC Inc.
06.2015 - Current
Business Consultant/Analyst
ISB Educational Solutions
02.2012 - 08.2014
Leasing Agent
Riverstone Residential Group
04.2009 - 02.2010
Production Supervisor
Re-Bath of Idaho
02.2006 - 03.2009
MBA - Business Management
University of Phoenix
Bachelor of Arts - Political Science
Boise State University
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