Brittany Terry
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Divisional Supervisor
The Blood Connection
07.2022 - 07.2023
- Hired strong talent with appropriate competencies and skill mix.
- Influenced development and implementation of short- and long-term strategic plans for division.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep fixed site locations and mobile units clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected donor levels, planned promotions and individual employee strengths.
- Managed payroll and PTO requests for employees.
- Managed Inventory and weekly supply orders for fixed site locations.
- Performed monthly and quarterly audits on all equipment and vehicles in the Western NC division.
Center Team Lead
The Blood Connection
05.2017 - 07.2022
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Responded to team donor questions quickly to maintain donor flow efficiency.
- Investigated and resolved donor inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of SOP and FDA changes.
- Developed highly empathetic donor relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize donor needs.
- Maintained clean and orderly donor areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols adhering to FDA regulations.
Apheresis Technician
The Blood Connection
07.2014 - 05.2017
- Performed apheresis collections according to established procedures, guidelines and contracts.
- Drove collection and quality compliance for blood, cells, tissue and apheresis donations.
- Performed cell counts and analysis on blood specimens.
- Remained flexible to work highly variable schedule.
- Connected with donors by listening and determining value of donations.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Operated highly specialized laboratory equipment to process specimens.
- Prepared reports to document laboratory results and findings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Waitress
Brioso
01.2011 - 07.2014
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Certified Medical Assistant - Medical Assisting
Virginia College
Greenville, SC05.2013
GED -
United Ministries
Greenville, SC07.2009
Skills
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Employee Management
- Performance Tracking and Evaluations
- Quality Customer Service
- Quality Assurance
- Government Regulations
- Issue and Complaint Resolution
- Document and Records Management
- Calm and Professional Under Pressure
- Motivational Leadership
- Ability to quickly grasp new concepts
Additional Information
References available upon request.
Timeline
Divisional Supervisor
The Blood Connection
07.2022 - 07.2023
Center Team Lead
The Blood Connection
05.2017 - 07.2022
Apheresis Technician
The Blood Connection
07.2014 - 05.2017
Restaurant Waitress
Brioso
01.2011 - 07.2014
Certified Medical Assistant - Medical Assisting
Virginia College
GED -
United Ministries
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