Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brittany Thacker

Eubank,KY

Summary

Dynamic retail professional with extensive experience at Bealls, Inc., excelling in customer service and product merchandising. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for maintaining organized displays and fostering positive relationships, ensuring a seamless shopping experience while adhering to company policies.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Bealls, Inc.
09.2024 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • I left this position due to a high-risk pregnancy.

Retail Merchandiser

Driveline Retail Merchandising
06.2024 - 08.2024
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • I left this position due to relocation to Somerset, KY.

Community Support Worker

Brighter Futures Transition Center
09.2022 - 02.2024
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • I left this position due to relocation to Bardstown, KY.

Collections Specialist

EOS USA
02.2022 - 05.2022
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.

Assembly Line Production Worker

UGN
10.2021 - 01.2022
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.

Call Center Representative

Senture
02.2021 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

U.S. Army Reserve BCT

US Army
02.2017 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Blackboard
03.2019 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Kmart, Sears Holding
08.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2019

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Retail sales
  • Reliability and punctuality
  • Phone etiquette
  • Product merchandising
  • Merchandise display

Interests

  • Full-time mom of two
  • Avid Reader
  • Knitting and Crocheting
  • Outdoor Recreation

Timeline

Retail Sales Associate

Bealls, Inc.
09.2024 - 12.2024

Retail Merchandiser

Driveline Retail Merchandising
06.2024 - 08.2024

Community Support Worker

Brighter Futures Transition Center
09.2022 - 02.2024

Collections Specialist

EOS USA
02.2022 - 05.2022

Assembly Line Production Worker

UGN
10.2021 - 01.2022

Call Center Representative

Senture
02.2021 - 08.2021

Customer Service Representative

Blackboard
03.2019 - 08.2019

U.S. Army Reserve BCT

US Army
02.2017 - 05.2020

Sales Associate

Kmart, Sears Holding
08.2016 - 05.2017

High School Diploma -

Penn Foster Career School

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