BRITTANY THACKER
Sales
Raleigh,NC
Summary
My goal is to leverage my current experience and ability to quickly learn new technologies and processes to grow sales inside of a team environment. I strive to build strong relationships that encourage trust and reliability internally and within customer accounts.
Overview
10
10
years of professional experience
Work History
Solutions & Services Inside Sales Representative
Lenovo
Raleigh, NC
07.2022 - Current
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Streamlined sales process efficiency by maintaining detailed records of client interactions in CRM systems, ensuring seamless follow-up and accurate forecasting.
- Developed and maintained strong working relationships with professionals within assigned territory. (Global Accounts)
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- 280% quote attainment for 2024-2025 fiscal year.
Customer Success Manager
Apptio
Raleigh, United States
12.2020 - 02.2022
- Monitor Customer metrics and developed actionable insights to improve efficiency and performance of 28 accounts.
- Created customer support strategy to increase customer retention.
- Mentoring customers to do things more efficiently with our solution with focus on product and business domain best practices.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of customer's technology organization
- Awarded 'CSM of the Quarter' Q2(Apr-Jun) 2021
Inside Sales Representative
Red Hat, US Public Sector
Raleigh, NC
04.2019 - 11.2020
- Call established Public Sector customers to discuss future solutions based on pain points and initiatives, maintaining customer retention and promoting cross-sell.
- Establish appointments and facilitates introductions between new accounts and sales team to establish net new sales inside territory.
- Prospect leads using Salesforce, LinkedIn, Gov Navigator, etc.
- Complete training and certification programs to maintain expert knowledge and proficiency in company offerings and industry trends.
- Maintain quarterly metrics related to pipeline creation, renewal rates, net new quota,.
- Promotion from Sales Development Representative at 8 months.
Service Sales Solutions Specialist
Biomerieux Inc
Durham, NC
08.2016 - 04.2019
- Create and execute business plans to drive new revenue through converting contract expirations into sold service agreements.
- Quote Service Contracts to customers, maintain contract entitlements and resolve service contract billing disputes.
- Work daily in multiple sales tools, including Access Database, Salesforce and SAP.
- Conduct targeted telemarketing activities, selling service contracts to existing customers who are not currently enrolled.
- Travel to regional meetings and conferences to convey new or changing services and procedures to field sales reps.
Sales Support Representative
NetApp
Research Triangle Park, NC
07.2015 - 07.2016
- Prepare technically valid and policy compliant product quotes.
- Work collaboratively within department and across functions to provide pricing and quote support to sales team.
- Complete requests within 24 hours accurately to assist sales team in meeting deadlines.
- Excelled in quarterly metrics pertaining to amount of quotes created as well as other requested tickets resolved.
Education
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, North Carolina05.2015
Skills
- Revenue growth
- Customer relations
- Consultative sales techniques
- Strategic communications
- Cross-functional team collaboration
- Salesforce & Microsoft Dynamics
- Upselling and cross selling
- Time management
Accomplishments
Presidents Club 2025
Timeline
Solutions & Services Inside Sales Representative
Lenovo
07.2022 - Current
Customer Success Manager
Apptio
12.2020 - 02.2022
Inside Sales Representative
Red Hat, US Public Sector
04.2019 - 11.2020
Service Sales Solutions Specialist
Biomerieux Inc
08.2016 - 04.2019
Sales Support Representative
NetApp
07.2015 - 07.2016
Bachelor of Science - Business Administration
North Carolina State University