Brittany Thao
Kronenwetter,WI
Summary
Detail-oriented Patient Access Representative with medical services background and strong work ethic. Managed patient-related accounts receivables at medical facility and achieved. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access
Bridge Community Health Clinic
09.2020 - Current
- Welcome clients each shift and coordinated check ins/check outs, collected insurance information and payments
- Orchestrated the scheduling of 20 appointments per day
- Managed 2 phone lines and facilitated over 20 calls a day with clients
- Maintained a clean and organized waiting area and work space
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Provided administrative and clerical support
- Provide excellent customer services with a friendly attitude.
Front Desk Receptionist, Guest Services
Holiday Inn & Suites
11.2015 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Wausau West High School
06.2008
Skills
- Microsoft Words/ Microsoft Excel (3 years)
- HIPAA Compliance
- Filing (3 years)
- Receptionist (6 years)
- Data Entry (2 years)
- Organizational Skills (6 years)
- Clerical (2 years)
- Customer Service (10 years)
- Front Desk (6 years)
- Guest Services (10 years)
- Epic (1 year)
- Medical Scheduling
- Medical Terminology
- Multitasker
- Strong Organization
- Detail Orientated
Certification
- Medical Terminology: A Word Associate Approach, 12/2023, Present
- Medical Terminology II: A Focus on Human Disease, 02/2024, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Access
Bridge Community Health Clinic
09.2020 - Current
Front Desk Receptionist, Guest Services
Holiday Inn & Suites
11.2015 - 09.2020
High School Diploma -
Wausau West High School
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