Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Brittany Tharp

Brazil,IN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
years of professional experience

Work History

Starbucks

Barista
10.2022 - Current

Job overview

  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Upsold specialty items with beverages, increasing store sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cultivated to recall customers' names and address each by name.

TJ Maxx, TJX Companies

Customer Care Coordinator
04.2020 - 03.2022

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

Villas Of Hollybrook

CNA
01.2019 - 10.2020

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Terre Haute Regional Hospital

Patient Care Technician
05.2017 - 12.2019

Job overview

  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Westminster Village

CNA
01.2016 - 05.2017

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Golden Rule Insurance

Customer Service Representative
01.2011 - 12.2012

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

TARGET

Senior Sales Floor Team Leader
02.2010 - 10.2011

Job overview

  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Demonstrated product and answered questions for prospective customers.
  • Assisted customers with [Product or Service] selection through carefully curated questions.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Managed efficient cash register operations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Monitored customers for signs of security concerns and escalated issues to management.

Walgreens

Senior Certified Pharmacy Technician
05.2006 - 09.2010

Job overview

  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Education

Indiana State University
Terre Haute, IN

Bachelor of Science from Business Administration
12.2010

University Overview

Skills

  • Retail Management
  • Escalation Management
  • Account Management
  • Business Development Understanding
  • Microsoft PowerPoint
  • Brand Management
  • Lead Generation
  • Managing Routines
  • Finance and Accounting Operations
  • Managing Appointments
  • Time Management
  • Managing Multiple Priorities
  • Sales Reporting
  • Customer Relationship Management
  • Customer Relations
  • POS System Operations
Availability
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friday
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Timeline

Barista
Starbucks
10.2022 - Current
Customer Care Coordinator
TJ Maxx, TJX Companies
04.2020 - 03.2022
CNA
Villas Of Hollybrook
01.2019 - 10.2020
Patient Care Technician
Terre Haute Regional Hospital
05.2017 - 12.2019
CNA
Westminster Village
01.2016 - 05.2017
Customer Service Representative
Golden Rule Insurance
01.2011 - 12.2012
Senior Sales Floor Team Leader
TARGET
02.2010 - 10.2011
Senior Certified Pharmacy Technician
Walgreens
05.2006 - 09.2010
Indiana State University
Bachelor of Science from Business Administration
Brittany Tharp