Brittany Thelen
Saint Charles,MO
Summary
Driven by a results-focused approach, I excelled at Watson's by enhancing customer satisfaction and team efficiency. Leveraging skills in customer service management and problem-solving, I successfully turned challenges into opportunities, fostering trust and loyalty. My leadership ensured project completion with high-quality standards, demonstrating my ability to lead and innovate in demanding environments.
Overview
12
12
years of professional experience
Work History
Service Manager
Watson's
2018.02 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
PCO II
Nike
2015.10 - 2017.02
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Trained and instructed coworkers in proper assembly techniques.
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
Parts Picker
True Manufacturing Company
2013.03 - 2014.02
- Prepared shipments accurately using appropriate packaging materials, preventing damage during transit while maintaining cost-effectiveness measures.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
Cashier
Dirt Cheap
2012.05 - 2013.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Saint Charles West High School
Saint Charles, MO05.2011
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Goal-Oriented
- Trustworthy and Honest
- Service Scheduling
- Inventory Management
- Estimating and Quoting
- Service Order Flow
- Staff Supervision
- Schedule Management
- Supply Ordering
- Teamwork and Collaboration
- Decision-Making
- Scheduling and Coordinating
Timeline
Service Manager
Watson's
2018.02 - Current
PCO II
Nike
2015.10 - 2017.02
Parts Picker
True Manufacturing Company
2013.03 - 2014.02
Cashier
Dirt Cheap
2012.05 - 2013.02
High School Diploma -
Saint Charles West High School
Similar Profiles
Saiful Bahri Bin OthmanSaiful Bahri Bin Othman
Beauty Consultant at Watson's PharmacyBeauty Consultant at Watson's Pharmacy
Conner DillConner Dill
Manager at Watson's On The WaterManager at Watson's On The Water
Alexander ManleyAlexander Manley
Store Manager at Watson's Grocery GroupStore Manager at Watson's Grocery Group