Brittany Thomas
Cairo,GA
Summary
I have been working in healthcare for 12 years. I started out in the clerical field and became crossed trained over to the clinical field. I enjoy delivering exceptional customer services to patients and making them feel like family.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Archbold Memorial Hospital
Thomasville, GA
07.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
TNC Pain Management
Tallahassee, Florida
04.2021 - 07.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Verified appropriate lab couriers picked up collected lab specimens.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Patient Access Representative/Medical Assistant
Southeast Health Medical Center
Dothan, Alabama
06.2019 - 01.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front Office Receptionist
Georgia Kidney And Hypertension Clinic
Thomasville, GA
04.2018 - 05.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Increased productivity by cleaning and organizing supplies.
- Worked in high volume patient flow
Education
Diploma - Medical Assisting
Fortis College
Dothan, AL11.2020
Skills
- Examination Preparation
- Clinical and Operational Judgement
- Completing Insurance Forms
- Medical Terminology
- Treatment Room Preparation
- Cleaning and Organizing
- Social Perceptiveness
- Patient Relations
- Multi-Line Telephone System Operation
- Pharmacy Relations
- Customer Service
- Updating Medical Records
- Operating EKG Equipment
- Problem Anticipation and Resolution
- Coordinating Drug Refills
- Blood and Tissue Collection
- Microsoft Office
- Inventory and Supply Management
- Health Care System
- Health Records Management
- Email Software
- Active Listening
- Appointment Scheduling Software
- Medical Histories and Vital Statistics
- Reading Comprehension
- Time Management
- Electronic Charting
- Height and Weight Measurement
- Judgment and Decision-Making
- Medical History Collection
- EMR Systems
- Critical Thinking
- Pulse Oximetry
- Grooming and Bathing Assistance
- HIPAA Compliance
- Family Medicine
- Taking Vital Signs
Timeline
Medical Assistant
Archbold Memorial Hospital
07.2022 - Current
Medical Assistant
TNC Pain Management
04.2021 - 07.2022
Patient Access Representative/Medical Assistant
Southeast Health Medical Center
06.2019 - 01.2021
Front Office Receptionist
Georgia Kidney And Hypertension Clinic
04.2018 - 05.2019
Diploma - Medical Assisting
Fortis College
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