BRITTANY THOMAS
Houston,TX
Summary
I am actively pursuing a role that can effectively leverage my exceptional customer service skills and extensive experience in organizing and planning for personal and professional growth. I am wholeheartedly committed to ensuring customer satisfaction by providing unparalleled support and service. My outstanding communication, active listening, and analytical problem-solving skills will prove to be an asset to any organization that values excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Customer Service Associate - Temp
National Trench Safety
08.2023 - 11.2023
- Answered phone calls, internal emails, and customer emails with a sense of urgency
- Answered customer product and billing inquiries, relayed and checked price quotes, and processed orders
- Managed and coordinated with dispatch; delivery schedules, rental contracts, and pick-ups according to customer needs to and from job sites, and various TRP branches, with attention to product availability, truck capacity, loading and unloading times, and distance
- Created billings based on rental contracts and provided backup when requested
- Located inventory within the branch and other TPR locations to ensure availability
- Decided with internal trucks and or outside line haulers to transfer products among various branches and or job sites to support rental contract delivery and pick-up schedule requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed strong rapport with customers and created positive impression of business.
Auto Liability Adjuster
Sedgwick Claims Management Services
01.2022 - 04.2023
- Obtained and reviewed evidence, reports, and medical records.
- Negotiated settlements with claimants and claimants' attorneys.
- Took statements from insureds, claimants, and witnesses.
- Wrote damage estimates using CCC One and Mitchell Software platforms
- Investigated losses and identified coverage issues.
- Handled full in-depth auto coverage for non-standard claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified suspicious losses and contacted the manager for investigative assistance.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Worked with private investigators and attorneys on the preparation of evidence, witness statements, and other documentation in preparation for trial.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Clarified coverage of losses to policyholders and assisted in itemizing damages and finding alternative living arrangements.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
- Established productive working relationships with public officials and law enforcement officers.
Hospice Administrative Assistant
Always Home Hospice
03.2021 - 11.2022
- Contributed to a positive patient experience.
- Carried out front office duties utilizing data entry skills in the framework of the medical database.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded, and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Provided prompt, polite, and professional in-person and telephone customer service.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
Lead Title Specialist
Vroom
09.2018 - 01.2021
- Processed over 100+ packages daily for overnight delivery and special handling through UPS, FedEx, and USPS.
- Communicated with customers to resolve common title issues.
- Received and processed paperwork for titles, new license plates, and renewals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted the Texas Motor Vehicle Department to determine the status of pending titles.
- Entered title and vehicle information into the database.
- Prepared tax and title documents to submit legal transfer work to the DMV.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Assisted in the preparation of title insurance policies and title commitments.
- Researched ownership interests and liens on real estate properties.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified 100+ titles weekly.
Lead Business Office Associate
CarMax Auto Superstores
11.2018 - 09.2020
- Opened and closed the business office
- Completed financial transactions, and processed paperwork that required a high level of attention to detail
- Provided customer service by greeting customers and guiding them through paperwork
- Communicated effectively with customers and business partners
- Maintained coverage at the information desk and answered multi-line phone systems
- Appraised vehicles Assisted with vehicle sales, bundled titles, Money orders, Checks, and Lien releases, to the Department of Motor Vehicles for processing as needed
- Sorted and distributed all incoming mail for the office.
Assistant Manager
BBC MANAGEMENT LLC
01.2013 - 10.2018
- Assisted the owner in sales, marketing, organized meetings and company events
- Planned and implemented sales strategies for business
- Monitored the company website and social media for accuracy and uploaded content
- Provided confidential administrative assistance to the chief executives
- Managed the company schedule, calendar and arranged travel
- Screened and handled telephone calls, greeted visitors, and maintained a professional image
- Drafted and finalized written correspondence and documentation
- Negotiated the rates with vendors for all office and kitchen supplies
- Set up coffee, tea, water, and snacks before scheduled meetings
- Processed packages for overnight delivery and special handling through UPS, FedEx, and USPS
- Ensured company policies were followed
- Optimized profits by controlling costs
- Hired, trained, and developed new employees
- Resolved customer issues to their overall satisfaction
- Maintained an overall management style that followed company best practices
- Provided leadership and direction to all employees
- Ensured product quality and availability
- Prepared and presented employee reviews
- Worked closely with the store manager to lead staff
- Took disciplinary action when necessary
- Ensured a consistent standard of customer service
- Motivated employees and ensured a focus on the mission
- Completed tasks assigned by the general manager accurately and efficiently
- Supported office manager as needed
- Provided constructive feedback, with consideration of others’ feelings
- Updated and maintained payroll data in the software
- Accurately calculating employee salaries, overtime hours, and any other deductions.
Education
Bachelor of Science - Supply Chain & Logistics Management
Western Governors University
Online08.2026
Associate of Applied Science - Business Administration And Management
Lone Star College System
Cypress, United States01.2021
Skills
- Critical Thinking
- Remote Office Availability
- Organizational Skills
- Problem Resolution
- Multitasking
- Problem-Solving
- Active Listening
- Verbal Communication
- Analytical Thinking
- Data Management
- Recordkeeping
- Social Perceptiveness
Certification
- Google IT Support Professional, Degree Certificate, 2024
- Project Planning and Management, Degree Certificate, 2023
- Digital Marketing & E-commerce Professional Certification, 2023
- Property & Casualty All-Lines Adjuster License, 2021
- Payroll & Bookkeeping Professional Certification, 2018
Personal Information
Work Permit: I am authorized to work in the US for any employer.
Timeline
IT Customer Service Associate - Temp
National Trench Safety
08.2023 - 11.2023
Auto Liability Adjuster
Sedgwick Claims Management Services
01.2022 - 04.2023
Hospice Administrative Assistant
Always Home Hospice
03.2021 - 11.2022
Lead Business Office Associate
CarMax Auto Superstores
11.2018 - 09.2020
Lead Title Specialist
Vroom
09.2018 - 01.2021
Assistant Manager
BBC MANAGEMENT LLC
01.2013 - 10.2018
Bachelor of Science - Supply Chain & Logistics Management
Western Governors University
Associate of Applied Science - Business Administration And Management
Lone Star College System
- Google IT Support Professional, Degree Certificate, 2024
- Project Planning and Management, Degree Certificate, 2023
- Digital Marketing & E-commerce Professional Certification, 2023
- Property & Casualty All-Lines Adjuster License, 2021
- Payroll & Bookkeeping Professional Certification, 2018
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