Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Thomas

Houston,TX

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities at home or within a care facility. Keep house by making beds, doing laundry, washing dishes, and preparing meals. Advises families regarding health concerns, nutrition, cleanliness, and household activities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Caregiver

The Baylor Family
02.2022 - Current
  • Assists client with activities of daily living, promoting independence and quality of life.
  • Cleans house runs errands, manages laundry, and completes weekly grocery shopping.
  • Assists with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performs light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintains a safe and clean environment for client, reducing risks and ensuring optimal health outcomes.
  • Enhances client's comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assists with feeding and monitors intake to help the client achieve nutritional objectives.
  • Assists client with self-administered medications.
  • Contributes to a positive atmosphere for client by using effective communication and active listening skills.
  • Provides safe mobility support to help client move around personal and public spaces.
  • Provides emotional support to client and their family during challenging times, fostering trust and strong relationships.
  • Coordinates closely with family members regarding updates on the client's condition or concerns that arose during caregiving duties.
  • Transports the client to events and activities, medical appointments, and shopping trips.
  • Implements fall prevention strategies within the home environment by identifying hazards or obstacles that pose a risk to patient safety.
  • Launder items, changed sheets, and made the bed to keep the client's bedroom clean.

Airbnb Property Manager

Always Home LLC
10.2020 - Current
  • Handles tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintains positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completes final move-out walk-throughs with tenants to identify required repairs.
  • Conducts regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Manages rental property and acts as an Airbnb host daily.
  • Handles reservations, bookings, check-in/check-out, room assignments, and special requests.
  • Monitors all business communications to guarantee the satisfaction of customers, vendors, and the property owner.
  • Directs property maintenance and arranges the fulfillment of repairs, renovations, and unit replenishments.
  • Schedules cleanings to meet COVID-19 guidelines and ensures that the unit complies with fire safety legislation.
  • Administers rental property finances such as establishing room rates by calculating cost versus desired profit.
  • Takes initiative to review company programs and made recommendations which increased productivity by 5%.
  • Reduces the owner's expenses by up to 20% by monitoring finances and negotiating with entities to adjust rates.

Caregiver

The Cruz Family
02.2017 - 12.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the client's personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help client achieve nutritional objectives.
  • Provided safe mobility support to help client move around personal and public spaces.
  • Provided emotional support to client and their family during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition.
  • Transported client to events and activities, medical appointments, and shopping trips.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed a risk to patient safety.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Supported daily hygiene needs of client by assisting with bathing, dressing, dental care, and personal grooming.
  • Guided client to the restroom to support bladder and bowel relief requirements.
  • Transported client to and from medical appointments with safety and efficiency.
  • Provided compassionate and client-focused care to cultivate well-being.

Lead Business Office Associate

CarMax Auto Superstores
11.2018 - 09.2020
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Promoted a positive work environment through open communication channels and proactive problem-solving.
  • Improved customer satisfaction with professional communication and prompt resolution of concerns.
  • Streamlined office procedures to increase productivity, achieving a measurable reduction in processing time.
  • Opened and closed the business office.
  • Completed financial transactions, and processed paperwork that required a high level of attention to detail.
  • Provided customer service by greeting customers and guiding them through paperwork.
  • Communicated effectively with customers and business partners.
  • Maintained coverage at the information desk and answered multi-line phone systems.
  • Appraised vehicles, assisted with vehicle sales, bundled titles, money orders, checks, and lien releases, to the Department of Motor Vehicles for processing as needed.
  • Sorted and distributed all incoming mail for the office.

Assistant Office Manager

BBC Management LLC
01.2007 - 10.2018
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created and updated records and files to maintain document compliance.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Assisted the owner in sales, marketing, organized meetings, and company events.
  • Planned and implemented sales strategies for business.
  • Monitored the company website and social media for accuracy and uploaded content.
  • Provided confidential administrative assistance to the chief executives.
  • Managed the company schedule, calendar and arranged travel.
  • Screened and handled telephone calls, greeted visitors, and maintained a professional image.
  • Drafted and finalized written correspondence and documentation.
  • Negotiated the rates with vendors for all office and kitchen supplies.
  • Set up coffee, tea, water, and snacks before scheduled meetings.
  • Processed packages for overnight delivery and special handling through UPS, FedEx, and USPS.
  • Ensured company policies were followed.
  • Optimized profits by controlling costs.
  • Hired, trained, and developed new employees.
  • Resolved customer issues to their overall satisfaction.
  • Maintained an overall management style that followed company best practices.
  • Provided leadership and direction to all employees. Ensured product quality and availability.
  • Prepared and presented employee reviews. Worked closely with the store manager to lead staff.
  • Took disciplinary action when necessary. Ensured a consistent standard of customer service.
  • Motivated employees and ensured a focus on the mission.
  • Completed tasks assigned by the general manager accurately and efficiently.
  • Supported office manager as needed.
  • Provided constructive feedback, with consideration of others' feelings.
  • Updated and maintained payroll data in the software.
  • Accurately calculating employee salaries, overtime hours, and any other deductions.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
08.2027

Certificate - Nursing Assistant

Lone Star College System
Cypress, TX
07.2018

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Daily living assistance
  • Dependable and Responsible
  • Multitasking and Organization
  • Housekeeping
  • Meal Preparation
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Dementia Care
  • Patient Companionship
  • Medication and Appointment Reminders
  • Supportive Companionship
  • Mobility Assistance
  • HIPAA Compliance
  • Client documentation
  • Client Transportation
  • Nutrition knowledge
  • Complex Problem-Solving
  • Bedside Care
  • Personal Care Aide
  • Errands
  • CPR Certification
  • Customer Service
  • Office Administration
  • Account Reconciliation
  • Employee Supervision
  • Operations Management
  • Scheduling and calendar management
  • Workflow Optimization
  • Payroll and budgeting
  • Scheduling appointments
  • Expense Reporting
  • Inventory Control
  • Google Drive
  • Administrative Support
  • Operational Support
  • Database Administration
  • Payroll Processing
  • Contract Negotiations
  • Clear oral/written communication
  • Office Management
  • Billing
  • Scheduling Coordination
  • Bookkeeping
  • Mail handling
  • Policy Implementation
  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Leasing and sales
  • Maintenance Scheduling
  • Occupancy Management
  • Vendor Management
  • Property Management Expertise
  • Preparing property agreements
  • Property accountability
  • Business Administration
  • Customer Relations
  • Clear Communication
  • Data Entry
  • Client Relations
  • Decision-Making
  • Relationship Building
  • Microsoft Office
  • Administrative Leadership
  • Creative and Adaptable
  • Sales and Marketing
  • Dispute Handling
  • Monthly Fee and Payment Collection
  • Sale and Rental Recordkeeping
  • Schedule Coordination
  • Tenant Eligibility Determination
  • Property Marketing
  • Social Media Engagement
  • Rent Pricing Optimization
  • Rental Listings Research
  • Workload prioritization
  • Software Implementation
  • Project Scheduling

Certification

  • Nurse Aide, Lone Star College - July 2018
  • BLS - Basic Life Support

Timeline

Caregiver

The Baylor Family
02.2022 - Current

Airbnb Property Manager

Always Home LLC
10.2020 - Current

Lead Business Office Associate

CarMax Auto Superstores
11.2018 - 09.2020

Caregiver

The Cruz Family
02.2017 - 12.2021

Assistant Office Manager

BBC Management LLC
01.2007 - 10.2018

Bachelor of Science - Healthcare Administration

Western Governors University

Certificate - Nursing Assistant

Lone Star College System

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Brittany Thomas