Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Thomas

Columbia,South Carolina

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are key strengths, complemented by a swift capacity to learn and implement new skills effectively. Committed to leveraging these strengths to drive team success and contribute to organizational growth. A strong focus on collaboration and continuous improvement enhances the ability to meet challenges head-on.

Overview

2026
2026
years of professional experience

Work History

Supervisor Pharmacy Operations

Devoted Health
2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Observed packing operations to verify conformance to specifications.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed policies and procedures for effective pharmacy management.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

PATIENT ENGAGEMENT SPECIALIST MANAGER

Shields Health
2022 - 02.2024
  • Streamlined medication refill process by overseeing data entry and claim adjudication.
  • Conducted outbound calls to patients for refill requests.
  • Responded to, solved, and routed incoming inquiries.
  • Facilitate communication between pharmacist and clinician to confirm prescription details.
  • Assessed storage needs for medications requiring refrigeration or special handling.
  • Updated data efficiently through database software.
  • Enhanced operational efficiency by implementing recommendations to address process challenges.
  • Resolved challenges by recommending and implementing changes.
  • Actively participated in process improvement initiatives.
  • Serve as a strategic business ally to stakeholders across the company.
  • Protect organization's value by keeping information confidential.
  • Engaged in educational opportunities to enhance knowledge.
  • Executed additional tasks as required.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Defined clear targets and objectives and communicated to other team members.

PHARMACY TECHNICIAN SPECIALIST

Prisma Health Richland
10.2019 - 2021
  • Streamlined medication reconciliation workflows to enhance accuracy.
  • Conducted comprehensive home medication histories through patient interviews and secondary sources.
  • Enhanced medication safety by aiding pharmacists in gathering current medication lists for hospital-admitted patients.
  • Trained new and existing pharmacy technicians on medication histories, refill orders, and patient concerns.
  • Executed operational duties in Emergency Department and Main pharmacy upon requirement.

LEAD CERTIFIED PHARMACY TECHNICIAN

Publix Pharmacy
2012 - 2019
  • Enhanced customer service and administrative functions in medication dispensing and prescription order management.
  • Maintained comprehensive understanding of technician service lines and provided coverage across roles as required.
  • Coordinated all the activities within the assigned area and assisted in rolling out and collecting required metrics for all management initiatives to pharmacy staff.
  • Performed periodic drug utilization reviews, completed pharmacy daily and weekly pharmacy reports, and comprehensive clinical pharmacy services.
  • Ensured precise medication delivery to patients within specified timeframes.

CUSTOMER SUPPORT AGENT

Teleperformance
2010 - 2012
  • Handled incoming phone calls adhering to quality standards.
  • Maintained customer database and entered accurate information on customer accounts.
  • Recommended appropriate solutions and compiling quotes based on the discovered customer needs.
  • Conferred with customers by telephone, live chat, and email to provide information about products and services entered or cancelled orders, and obtain details of documentations of requests.
  • Assisted with complaints resolving issues and providing options to customers.

Education

Nationally Certified Pharmacy Technician - undefined

01.2015

Certification - Pharmacy Technician

Virginia College
Columbia, SC
08.2014

Skills

  • Advanced Communications
  • Leadership Development
  • Organization and Prioritization
  • Computer Proficiency
  • Adaptability
  • Microsoft Office Suite
  • Customer Support
  • Telephone Etiquette
  • Time Management
  • Operations management
  • Goal oriented
  • Business development

Timeline

PHARMACY TECHNICIAN SPECIALIST

Prisma Health Richland
10.2019 - 2021

Nationally Certified Pharmacy Technician - undefined

Certification - Pharmacy Technician

Virginia College

Supervisor Pharmacy Operations

Devoted Health
2024 - Current

PATIENT ENGAGEMENT SPECIALIST MANAGER

Shields Health
2022 - 02.2024

LEAD CERTIFIED PHARMACY TECHNICIAN

Publix Pharmacy
2012 - 2019

CUSTOMER SUPPORT AGENT

Teleperformance
2010 - 2012

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Brittany Thomas