Brittany Thompson
New Castle,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Program Specialist
Fortrea (Formerly Labcorp)
New Castle , Indiana
2023.01 - 2024.08
- Participated in team-building exercises that fostered collaboration among staff members working on the project.
- Participated in regular staff meetings to discuss operational issues and provide feedback.
- Updated patient profiles with current prescription information and medical history.
- Assisted customers with navigating the company's website to locate desired information.
- Maintained records of customer interactions, transactions, comments and complaints.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Contact patients, healthcare providers, and manufacturer via phone to gather missing information for required documents.
Program Associate
Labcorp(Formerly Covance)
Greenfield , Indiana
2019.10 - 2023.01
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Maintained data entry requirements by following data program techniques and procedures.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Task case managers to confirm information provided to data entry.
Customer Service Cashier
Flying J Travel Center
New Castle , Indiana
2018.07 - 2018.12
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
Assistant Manager
Family Dollar
New Castle , Indiana
2017.07 - 2018.05
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Ensured compliance with all safety regulations throughout the store premises.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided training to new employees on company policies and procedures.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN2014-06
Skills
- Human resources understanding
- Staff Development
- Data accuracy
- Document processing
- Collecting information
- Maintains confidentiality
- Proficient with Salesforce
- Quality Assurance
- Complaint resolution
- Data Entry
References
References available upon request.
Timeline
Program Specialist
Fortrea (Formerly Labcorp)
2023.01 - 2024.08
Program Associate
Labcorp(Formerly Covance)
2019.10 - 2023.01
Customer Service Cashier
Flying J Travel Center
2018.07 - 2018.12
Assistant Manager
Family Dollar
2017.07 - 2018.05
High School Diploma -
Warren Central High School
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