Brittany Thompson
High Point,NC
Summary
Hospitality professional prepared for role with comprehensive understanding of dining service management and guest relations. Adept at fostering team collaboration and adapting to dynamic shifts in service needs. Known for strong problem-solving abilities and effective communication skills, consistently ensuring outstanding service and guest experiences.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician In Training
Walmart Pharmacy
05.2025 - Current
- Assisted pharmacists in preparing and dispensing medication to ensure accuracy and compliance.
- Provided customer service by answering inquiries and guiding patients on medication usage and safety.
- Learned to operate pharmacy software for prescription processing and patient record management effectively.
- Supported team in maintaining a clean and organized work environment to promote safety and efficiency.
- Adapted quickly to new procedures, demonstrating flexibility in a fast-paced pharmacy setting.
- Ensured regulatory compliance by adhering to federal laws, state regulations, company policies, and professional standards while performing daily tasks.
Server and Manager
Sir Pizza
04.2005 - 04.2025
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed order accuracy and timely delivery, enhancing overall restaurant efficiency.
- Trained new staff on menu knowledge and service procedures, fostering team collaboration.
- Coordinated with kitchen staff to streamline food preparation and improve service flow.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Implemented food safety practices, ensuring compliance with health regulations and standards.
- Developed strong relationships with regular customers, promoting loyalty and repeat visits.
- Assisted in inventory management, optimizing stock levels to reduce waste and improve profitability.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly restaurant for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cross-trained existing employees to maximize team agility and performance.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Analyzed operational workflows, identifying inefficiencies and recommending process improvements for enhanced effectiveness.
- Facilitated regular strategic planning sessions, promoting innovative solutions to meet evolving business challenges effectively.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High Point Central High School
High Point, NCSkills
- Patient confidentiality
- Labeling accuracy
- Medication dispensing
- Problem-solving skills
- HIPAA
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Sales techniques
- Sales expertise
Accomplishments
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
Timeline
Pharmacy Technician In Training
Walmart Pharmacy
05.2025 - Current
Server and Manager
Sir Pizza
04.2005 - 04.2025
High Point Central High School
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