Hi, I’m
Brittany Thorpe
Bettendorf,Iowa
Summary
Motivated professional with a track record of adaptability and quick learning in fast-paced environments. Adept at fostering effective collaboration within teams while maintaining a commitment to achieving organizational goals. Focused on leveraging strong communication abilities to facilitate successful outcomes. I am looking to learn a new skill and work with a great company that is both known for availability and flexibility.
Overview
9
years of professional experience
1
Certification
Work History
Sterilite corporation
Shift Assistant Supervisor
03.2020 - Current
Job overview
- Assisted in writing monthly, and yearly reviews for 40-60 indirect employees
- Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed
- Provided on-the-job training to new hires, enhancing their productivity and skill sets
- Assisted in creating daily floor plans and assisted in making changes based on supply and demand
- Maintained a clean and organized work environment, ensuring safety regulations were followed at all times
- Maintained high product quality with thorough inspections and routine maintenance of injection molding machines
- Consistently met or exceeded production targets by efficiently operating plastic injection molding machines according to established procedures
- Ensured timely completion of projects by effectively managing deadlines and prioritizing tasks accordingly
- Minimized defects in finished products through close attention to detail during the molding process and prompt identification of potential issues
- Adapted quickly to new technologies introduced into the workplace, demonstrating proficiency in utilizing these tools for enhanced job performance
- Maintained accurate records of machine settings, production data, and quality reports for future reference and analysis
- Contributed to a safe work environment by strictly adhering to safety protocols and procedures within the workstation area
Thunder bay grillDavenport Ia, IA
Server
02.2019 - 03.2020
Job overview
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service to ensure satisfaction.
Group O Marketing SolutionsMilan, IL
Customer Service Representative
02.2018 - 02.2019
Job overview
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
village inn
Restaurant server/Supervisor
01.2016 - 01.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Texas roadhouse
Restaurant server
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Bussed and reset tables to keep dining room and work areas clean
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
Education
High-school
Skills
- Warehouse Safety Management
- Maintaining Workplace Cleanliness
- Project Scheduling
- Pallet Jack Usage
- Quality Control Assessment
- Team Leadership
- Client Relations
- Analytical Problem-Solving
- Cleaning Expertise
- Effective Time Management
- Detail-Oriented
- Sanitation Practices
- Ensuring Workplace Safety
- Collaborative Teamwork
- Effective Decision-Making
- Physical Load Handling
- Packaging Design
- Certified Forklift Operator
- Shipment Preparation
- Pallet Management
- Documentation Expertise
- Inventory Management
- Equipment Maintenance
- Document Management
- Effective Multitasking
- Proficient in Computer Applications
- Analytical Problem-Solving
- Customer Service Expertise
- Effective Leadership
- Strong Communication Skills
- Consistent Dependability
- Performance Enhancement
- Effective Written Communication
- Employee Management
Certification
Frontline Leadership Class
Timeline
Shift Assistant Supervisor
Sterilite corporation
03.2020 - Current
Server
Thunder bay grill
02.2019 - 03.2020
Customer Service Representative
Group O Marketing Solutions
02.2018 - 02.2019
Restaurant server/Supervisor
village inn
01.2016 - 01.2018
Restaurant server
Texas roadhouse
High-school
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